Fix QuickBooks 12000 Series Error Codes When Getting Payroll Updates

Written by James Smith  »  Updated on: July 09th, 2024

Fix QuickBooks 12000 Series Error Codes When Getting Payroll Updates


Encountering error codes during payroll updates in QuickBooks can be frustrating, especially when dealing with the QuickBooks 12000 series error codes. These errors typically relate to connectivity issues between QuickBooks and the internet. Here, we'll explore common causes and effective solutions to resolve these errors swiftly, ensuring smoother payroll processing and minimizing disruptions to your financial operations.

Common 12000 Series Error Codes

The 12000 series error codes in QuickBooks often include:

Error 12002: This error indicates a network timeout issue, preventing QuickBooks from accessing the server.

Error 12007: Occurs when QuickBooks is unable to connect to the internet to download payroll updates.

Error 12009: Similar to 12007, this error suggests a network timeout while QuickBooks is trying to access the server.

Causes of 12000 Series Errors

These errors can be triggered by several factors:

Internet Connection Issues: Poor or unstable internet connection can interrupt QuickBooks' communication with the server.

Firewall and Security Settings: Overly restrictive firewall or security software settings may block QuickBooks from accessing the internet.

Misconfigured Internet Settings: Incorrect SSL settings, proxy settings, or other internet configuration issues can lead to these errors.

Solutions to Fix 12000 Series Error Codes

To resolve these errors effectively, follow these steps:

Step 1: Check Your Internet Connection

Ensure that your internet connection is stable and working correctly. Try accessing other websites to confirm internet connectivity.

Step 2: Verify QuickBooks Internet Settings

Check SSL Settings:

  1. Open Internet Explorer and go to Tools > Internet Options > Advanced tab.
  2. Scroll down to Security section, ensure that Use SSL 2.0 and Use SSL 3.0 are selected.
  3. Click OK to save changes.

Adjust Firewall and Security Settings:

Temporarily disable your firewall or adjust settings to allow QuickBooks connections. Consult your firewall documentation for specific instructions.

Step 3: Update QuickBooks to the Latest Release

  1. Open QuickBooks and go to Help > Update QuickBooks.
  2. Click Update Now and wait for the update process to complete.

Step 4: Configure Internet Explorer Settings

Set Internet Explorer as Default Browser:

  1. Open Internet Explorer, go to Tools > Internet Options.
  2. Click the Programs tab, and check the box next to Make Internet Explorer the default browser.
  3. Click OK to save changes.

Clear Internet Explorer Cache:

  1. In Internet Explorer, go to Tools > Internet Options > General tab.
  2. Under Browsing history, click Delete.
  3. Check the boxes for Temporary Internet Files and Cookies.
  4. Click Delete and then OK.

Step 5: Restart and Update QuickBooks Payroll

  1. Restart QuickBooks and attempt to update payroll again.
  2. If the issue persists, restart your computer and try updating payroll once more.


By following these steps, you can effectively resolve QuickBooks 12000 series error codes when encountering issues with payroll updates. Ensure that your internet connection is stable, and QuickBooks settings are configured correctly to avoid such errors in the future. Implement these solutions to streamline your payroll processing and maintain uninterrupted access to QuickBooks updates. If problems persist, consider consulting with a QuickBooks expert or technical support for further assistance. Taking proactive steps ensures smoother operations and minimizes disruptions in your payroll management system.

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