Genesys Cloud CX: Scripting Certification GCX-SCR Exam Preparation

The Genesys Cloud CX: Scripting Certification exam tests the ability of users to create contact center scripts and their familiarity with industry best practices. Passcert has recently launched Genesys Cloud CX: Scripting Certification GCX-SCR Dumps which feature an extensive collection of real exam questions, accompanied by detailed and accurate answers. This valuable resource is tailored to provide exam candidates with a robust preparation tool, enabling them to familiarize themselves with the exam format, content, and complexity. By utilizing these Genesys Cloud CX: Scripting Certification GCX-SCR Dumps, aspiring professionals can significantly boost their confidence and increase their chances of successfully passing the certification exam on their first attempt.

Genesys Cloud CX: Scripting Certification GCX-SCR Dumps

Genesys Cloud CX: Scripting Certification

The Genesys Cloud: Scripting certification tests the candidate's knowledge in creating contact center scripts that assist the agents in processing inbound and outbound interactions. The exam also tests the ability to create complex scripts and get familiar with industry best practices related to scripting tasks. Please note that the Genesys Cloud CX Specialist Certifications are individual exams, the Genesys Cloud CX Certified Professional/Developer (GCX-GCP/GCD) certifications are no longer prerequisites for any of the Genesys Cloud CX Certified Specialist exams.

Exam Information

Number of Questions: 60 questions

Duration: 120 minutes

Type of Exam: Multiple Choice, Multiple Select, and True/False Questions

Certification Level: Specialist

Passing Score: 65%

Exam Language: English

Exam Objectives

This exam tests the candidate's ability to achieve the following objectives in the topics listed. Click each tab to view the objectives.

Topic 1 - Overview of Scripting

Describe the various types of scripts in Genesys Cloud

Outline the roles and permissions required to access scripts

Topic 2 - Script Editor Interface

Recall the script editor layout

Work with various script editor components

Add a script component

Create a basic script

Add pages to a script

Validate a script

Topic 3 - Script Management

Demonstrate how to edit a script

Demonstrate how to delete a script

Use export features in scripts

Use import features in scripts

Explain script templates

Create a script template

Create a component template

Insert components from a template

Topic 4 - Variables in Scripts

Perform the steps to add a script variable

Explore built-in script variables

Explain script input and output variables

Topic 5 - Actions in Scripts

Explain Actions in the scripts

Configure secure pause actions in scripts

Set screen pop data action

Associate a script with a contact list

Explore the contact list form script component

Configure data from an external source in scripts

Schedule a callback in a script

Add a scheduled callback option to a script

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1. The ___________ tab in the right pane lists the errors in the script and helps you to locate them.

A. Validation

B. Actions

C. Debug

D. Container

Answer: A

2. Which of the following statements about templates in scripting are true? (Choose two.)

A. Script templates are entire scripts that have been packaged for reuse.

B. Use a component template when you create a new script.

C. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

D. Component templates are parts of a page that you can reuse in other scripts.

Answer: AD

3. Using the ___ action in the call flow, you can transfer data to Scripts.

A. Get Participant data

B. Call data action

C. Set Participant data

D. Update data

Answer: C

4. You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Resend the invite.

B. Add John to Genesys Cloud CX again so that a new invitation will be generated.

C. Submit a ticket to Genesys Cloud CX support.

D. Tell John to be patient and wait for the email to arrive.

Answer: A

5. Which of the following best defines the ACD evaluation method Best Available Skills?

A. Looks for the first available agent and ignores any skill requirements.

B. Matches the interaction to the first available agent who has all of the requested skills.

C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

Answer: B

6. When should you consider using custom templates in the Genesys Cloud script editor?

A.To enable advanced features within the script.

B.To store visual elements like graphics.

C.To create a one-time script without reuse.

D.To create multiple scripts with similar requirements.

Answer: D

7. Select the built-in variables available in Scripts. (Choose three.)

A.Agent Name

B.Queue Name

C.Customer Preferred

D.Language

E.Agent Call Duration

Answer: A, B, D

8. HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.

A.True

B.False

Answer: B