How do I add special assistance to Lufthansa?

Ways To Add Special Assistance To Lufthansa

To add special assistance to your Lufthansa booking, follow these steps:

Visit the Lufthansa website: Go to www.lufthansa.com or dial 1-844-838-4902(OTA).

Log in or search for your booking: If you've already made a booking, log in to your account. If not, enter your flight details to retrieve your booking.

Access the booking management section: Look for the "Manage My Booking" or similar option. This is usually found on the homepage or in the booking confirmation email.

Find the special assistance section: Once in the booking management area, look for options related to special assistance, accessibility services, or passenger needs.

Select the type of assistance needed: Choose the specific type of assistance required, such as wheelchair assistance, assistance for visually impaired passengers, or dietary requirements.

Provide necessary information: Follow the prompts to enter any relevant details, such as the passenger's condition or specific needs.

Review and confirm: Double-check the information you've entered to ensure accuracy.

Save or confirm the changes: Follow the on-screen instructions to save or confirm the special assistance request.

Contact customer service if needed: If you encounter any difficulties or have specific questions about the assistance needed, don't hesitate to contact Lufthansa customer service for further assistance.

By following these steps, you can easily add special assistance to your Lufthansa booking and ensure a comfortable and hassle-free travel experience.

How do I escalate an issue with Lufthansa?

If you need to escalate an issue with Lufthansa, follow these steps:

Contact Lufthansa Customer Service 1-844-838-4902(OTA): Initially, try to resolve the issue by contacting Lufthansa's customer service department. You can reach them via phone, email, or social media.

Explain the Situation: Clearly explain your concern or issue to the customer service representative. Provide relevant details such as your booking reference number, travel dates, and any previous communication you've had with Lufthansa regarding the matter.

Ask to Speak to a Supervisor: If the customer service representative is unable to resolve your issue satisfactorily, politely request to speak to a supervisor or manager.

Document Everything: Keep records of all communication with Lufthansa, including dates, times, and the names of the representatives you speak with.

Consider Writing a Formal Complaint: If your issue remains unresolved, consider writing a formal complaint to Lufthansa. You can usually find information on how to do this on their website or by contacting customer service.

Contact Regulatory Authorities: If Lufthansa fails to address your concerns or if you believe they have violated regulations, you may consider contacting relevant regulatory authorities in your country or region, such as the Department of Transportation (DOT) in the United States or the Civil Aviation Authority (CAA) in the UK.

Seek Legal Advice: In cases where you believe you have been wronged and all other avenues have been exhausted, you may consider seeking legal advice or assistance.

Remember to remain calm and professional throughout the escalation process, as this will help facilitate a resolution.