Written by Buy WhatsApp Accounts » Updated on: May 26th, 2025
Buy a Phone Number from Numero for your WhatsApp ………
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WhatsApp:- +1 (606) 264-0854
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Step 1: Purchase a LeadConnector (LC) Phone Number
• Buy a LeadConnector (LC) phone number and forward calls to your
primary contact number.
Step 2: Start the Signup Process
• Navigate to Settings > WhatsApp > Set Up a New WhatsApp Number.
Step 3: Continue with Facebook
• Click “Continue with your Facebook account” to proceed
Step 4: Begin the Setup
• Tap “Get Started” to initiate the integration process.
Step 5: Enter Business Details
• Fill in the required business information and click “Next”.
Step 6: Create a WhatsApp Business Account
• Select “Create WhatsApp Business Account”.
Step 7: Confirm Your Selection
• Click “Next” to proceed.
Step 8: Save & Complete Setup
• Click “Save” to apply your settings.
Step 9: Complete the Setup
• Tap “Finish”—your WhatsApp Business Account is now successfully
integrated!
Phone Number Verification
Step 10: Add & Verify Your Phone Number
• Click “Add Phone Number” and proceed with verification.
Step 11: Choose a Verification Method
• Text Message (SMS): Select this option to receive an OTP via SMS. Navigate
to the Conversations tab to retrieve the code.
• Phone Call: If selected, you will receive a verification call on your forwarded
number.
Step 12: Enter the 6-Digit OTP
• Enter the 6-digit OTP received via SMS or call to verify your number.
Step 13: Verification Complete!
• Your WhatsApp Business number is now successfully verified and ready
to use.
Once you migrate a phone number to the WhatsApp Business Platform, you cannot use that number
on the WhatsApp Business App concurrently. Your number must be used either on the Business
Platform or on the Business App.
Restrictions for WhatsApp Business Sign-Up
When signing up for the WhatsApp Business Platform, businesses must adhere to the following
restrictions:
1 New Phone Number Requirement
• Businesses must use a new phone number for registration, whether onboarding manually or
through Embedded Signup.
• Existing numbers that are currently active on WhatsApp or WhatsApp Business App cannot be
used for signup.
Method 2: Connect your existing WhatsApp Business App
Unsupported Countries for
Coexistence feature
WhatsApp Business accounts do not support phone numbers with country codes from the following
regions and countries. If your business operates in these locations, you may need to explore alternative
solutions.
Unsupported Countries
WhatsApp Business account phone numbers from the following countries are not supported:
● Australia
● India
● Japan
● Nigeria
● Philippines
● Russia
● South Korea
● South Africa
● Turkey
Unsupported Regions & Kingdoms
Additionally, WhatsApp Business account phone numbers with country codes from the following regions
are not supported:
● European Economic Area (EEA)
● European Union (EU)
● United Kingdom (UK)
How to Link your WhatsApp
Business app to a Facebook
Page
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When using the WhatsApp Business app, you can link your Facebook Page with your WhatsApp
Business account.
Business Tip: Linking your WhatsApp Business account enables customers visiting your Facebook Page
to message you directly on WhatsApp with just one click
To link these accounts, you must have the following:
● A Facebook page for your businessAn app on the WhatsApp Business app.
● The latest versions of the mobile apps.
You can link your accounts from within the WhatsApp Business app.
1. Step 1: Open the WhatsApp Business app.
2. Step 2: On Android, tap More options. On iPhone, tap Settings.
3. Step 3: Tap Business tools > Facebook & Instagram.
4. Step 4: Tap Facebook > Continue. This will open the Facebook login page.
5. Step 5: Enter the login information for your Facebook account. Tap Log In.
6. Step 6: Select the Facebook Page you want to link to your WhatsApp Business account. Tap
Connect WhatsApp. .
7. Step 7: If you don’t have a Facebook Page, you’ll have the option to create one.
8. Step 8: You’ll now see a WhatsApp button on your Facebook page.
9. Step 9: Once you return to the WhatsApp Business app, you’ll see your linked Facebook Page at
the top of the Facebook & Instagram screen.
How to Sign Up using
the WhatsApp
Business App
Step 1: Start the Signup Process
• Navigate to Settings > WhatsApp > Signup with Facebook
Step 2: Continue with Signup
• Follow the on-screen instructions to proceed with the registration.
Step 3: Connect to LeadConnector
• Click Get Started to link your WhatsApp Business account with
LeadConnector.
Step 4: Enter Your Business Information
• Fill in the necessary business details as prompted.
Step 5: Select Onboarding Type
• Choose “Connect your existing WhatsApp Business App” for seamless
integration.
Step 6: Confirm WhatsApp Business App Connection
• Share your existing WhatsApp Business account with LeadConnector.
• You will retain full access to the WhatsApp Business App while using the CRM.
Connect your existing WhatsApp Business app
Share your WhatsApp Business account with LeadConnector. You'll still have full access to your
WhatsApp Business app and can continue using it
Step 7: Add a WhatsApp Phone Number
• Enter the WhatsApp number you want to connect.
Step 8: Verify or Edit Your WhatsApp Business Account
• Ensure all details are correct before proceeding.
Step 9: Import Contacts & Chat History
• Import contacts and up to six months of chat history from the WhatsApp Business App to
LeadConnector.
• Important: Update your WhatsApp Business App to the latest version before proceeding.
• Look for a message from the official Facebook business account and scan the QR code.
Step 10: Connect to the Business Platform
• Scan the QR code to complete the connection.
• You can continue using your WhatsApp Business App along with the Business
Platform.
Step 11: Share Chat History & Contacts
• Your contacts and conversations will be securely synced with LeadConnector.
Step 12: Setup Complete!
• Your WhatsApp Business App is now successfully integrated with
LeadConnector!
NOTE
1. Sending template messages is not supported via WhatsApp Business App, it can only be send through
the CRM
2. You will be able to manage your WhatsApp profile from the WhatsApp Business App, and not from the
CRM
3. You can only have maximum of one phone number under coexistence
Agency Setup
Pre-requisites for Auto-Reselling
Connect your Agency Stripe Account
Your agency Stripe account will be used to collect subscription payments for WhatsApp from your clients.
You can connect your agency Stripe account to your agency by following this helpful article: How to
Connect Stripe to Agency.
Note: You can also Direct Deploy WhatsApp if you do not have a Stripe connected. However, this will
charge your agency Card on file, skipping the reselling feature.
How to set Set
Reselling Amount in
High Level.
Setting Up Reselling
In the reselling tab of agency settings, you can offer WhatsApp and set your pricing for subaccounts. This
allows you to charge your clients a markup while HighLevel bills you at a fixed rate. When a client wants
to, they can then purchase WhatsApp at this marked-up price. Allowing you to recoup the HighLevel price
we charge you and then make a profit every month.
After setting this up in the Agency, a Sub-Account can purchase it themselves, which will then charge the
card on file for that Sub-Account.
Direct Deployment (Skipping Reselling the WhatsApp
subscription)
If you want to skip the reselling, that is if you do want, your sub accounts to pay the WhatsApp
subscription charges, you can direct deploy WhatsApp to a specific Sub-Account without reselling
markups, you can do this from the Manage Sub-Account Tab. This will charge your Agency Card on file,
located in your Company Billing Tab.
Navigate to the Agency View > Sub-Accounts > Find the Sub-Account, then click Manage Sub-Account
Scroll down to Re-Sell WhatsApp, then check the Deploy directly box, then Pay Now. This will charge
your Agency Card on file, located in your Company Billing Tab.
Learn more about WhatsApp Agency Setup.
Conversations
Unless a customer sends you a message, you must utilize a Template to send a new message to a
customer. In general, there are two ways to open a WhatsApp conversation (1) when a customer
messages you or (2) when you message a template to a customer.
Types of WhatsApp Conversations
● Business-Initiated: Messages sent by businesses to customers using a template. There are four
categories of templates and the templates are created and reviewed by Facebook Meta before
they can be used. You can only send templates to customers until they respond, if they do not
respond, you can only send templates.
● Customer-Initiated: Messages initiated by the customers sending a message to the business.
When a customer messages you, it opens up a 24-hour window where you can send any
template or free-form message to them.
● Free Entry Conversations: Initiated when customers interact with a WhatsApp Ad or a Facebook
Business Page WhatsApp Action Button, allowing for a 72-hour window for businesses to
respond. The business must respond within 24 hours of customer free point entry, after the
business responds, the 72-hour timer begins.
Conversation (Template) Categories
When opening a new Business-initiated conversation, you must utilize a Template. First, you create a
WhatsApp template in HighLevel. The template will be reviewed and approved (or denied) by
Facebook Meta. Below we will review the types of template categories.
● Marketing — Enables you to achieve a wide range of goals, from generating awareness to driving
sales and retargeting customers. Examples include new product, service, or feature
announcements, targeted promotions/offers, and cart abandonment reminders.
● Utility — Enables you to follow-up on user actions or requests. Examples include opt-in
confirmation, order/delivery management (e.g., delivery update); account updates or alerts (e.g.,
payment reminder); or feedback surveys.
● Authentication (To be Released) — This enables you to authenticate users with one-time
passcodes, potentially at multiple steps in the login process (e.g., account verification, account
recovery, integrity challenges).
● Service (To be Released) — Enables you to resolve customer inquiries.
Learn more about Template Categorization Guidelines.
How to Create a WhatsApp Template
Templates are used to begin business-initiated conversations, though this is not their only use. You will
need to create and have Meta (owner of WhatsApp) approve your templates.
Learn how to create a WhatsApp Template.
WhatsApp Overview
Nearly everything you need to know about WhatsApp.
Introduction
Welcome to this comprehensive guide on WhatsApp. In this video, we'll cover everything from setting up
your account, understanding sending limits and pricing, to utilizing WhatsApp efficiently within High Level.
Let's dive in!
What is WhatsApp and Why Does it Matter?
WhatsApp is a messaging platform which boasts over 2 billion users globally. Unlike SMS, WhatsApp is
worldwide, anyone with a WhatsApp account and internet connection can use it. Further, WhatsApp can
be significantly cheaper than standard SMS messages.
Subaccount Setup
When setting up WhatsApp within a sub account, you'll need a Facebook Meta business account and a
WhatsApp Business profile. Follow the prompts to link accounts and fill in business information.
You will need a Facebook Account and a Facebook Meta Business
Account. (Learn what a Meta Business Account is here.)
Opening a New Conversation
Unless a customer sends you a message, you must utilize a Template to send a new message to a
customer. Until a customer responds, you can only send approved templates to customers.
For example, in HighLevel, unless the customer sends you a message within 24 hours, you will see a
prompt to send a template. You can only send templates until the customer responds.
Conversations are opened when you send a template message or free-form message under the following
conditions.
[Business-Initiated] Marketing, Utility, and Authentication Conversations
Marketing, utility, and authentication conversations are opened when you send an approved marketing,
utility, or authentication template message to a customer and no open conversation with that category
exists between you and that customer.
For example, if an open authentication conversation exists between you and a customer and you
send them another authentication template message within 24 hours, a new conversation is not
opened. If you send them a marketing message, however, a new marketing conversation is
opened, resulting in two open conversations.
[Business-Initiated] Service Conversations
Service conversations are opened when you are within a customer service window, you send a free-form
message to a customer, and no open conversation of any category exists between you and the customer.
For example, if an open conversation of any category exists between you and a customer and you
send them a free-form message within 24 hours, no new conversation is opened. However, if no
open conversation exists and the customer messages you (which starts a customer service
window) and you reply within 24 hours with a free-form message, a new service conversation is
opened.
[Customer-Initiated] Customer Service Windows
When a customer messages you, a 24-hour timer called a customer service window starts. If you are
within the window, you can send free-form messages or template messages. If you are outside the
window, you can only send template messages.
Multiple Conversations
It is possible to have multiple open conversations between you and a customer. This can happen in the
following situations:
An open marketing, utility, or authentication conversation exists between you and a customer and
you send them a template message of a different category within 24 hours.
An open service conversation exists between you and a customer and you send them a template
message within 24 hours.
Duration of Conversations
Marketing, utility, authentication, and service conversations last 24 hours unless closed by a newly
opened free-entry point conversation.
Free-entry point conversations last 72 hours.
WhatsApp Pricing
Unlike SMS, WhatsApp charges per conversation. Only business-initiated conversations are charged.
The charge varies depending on the Template Category and country. All Customer-initiated or Free point
conversations are free and are not charged. You must have a WhatsApp Subscription on the
Sub-Account as well, which is charged the HighLevel Price of $10/mo.
[WhatsApp Sub-Account Subscription]: $10/mo
[New Business-Initiated Conversation]: The amount charged is based on the template category
used and the recipient's country.
[Free Entry Point Pricing]: No charge
Template Pricing (New Business-Initiated Conversations)
Market Currency Marketing Utility Service
Argentina $US 0.0618 0.034 0
Brazil $US 0.0625 0.008 0
Chile $US 0.0889 0.02 0
Colombia $US 0.0125 0.0002 0
Egypt $US 0.1073 0.0052 0
France $US 0.1432 0.03 0
Germany $US 0.1365 0.055 0
India $US 0.0107 0.0014 0
Indonesia $US 0.0411 0.02 0
Israel $US 0.0353 0.0053 0
Italy $US 0.0691 0.03 0
Malaysia $US 0.086 0.014 0
Mexico $US 0.0436 0.01 0
Netherlands $US 0.1597 0.05 0
Nigeria $US 0.0516 0.0067 0
Pakistan $US 0.0473 0.0054 0
Peru $US 0.0703 0.02 0
Russia $US 0.0802 0.04 0
Saudi Arabia $US 0.0455 0.0115 0
South Africa $US 0.0379 0.0076 0
Spain $US 0.0615 0.02 0
Turkey $US 0.0109 0.0053 0
United Arab Emirates $US 0.0384 0.0157 0
United Kingdom $US 0.0529 0.022 0
North America $US 0.025 0.004 0
Rest of Africa $US 0.0225 0.004 0
Rest of Asia Pacific $US 0.0732 0.0157 0
Rest of Central & Eastern
Europe
$US 0.086 0.0353 0
$US
0.074
0.0113
0
Rest of Latin America
Rest of Middle East
$US
0.0341
0.0157
Rest of Western Europe
Other
$US
$US
0.0592
0.0604
0.03
0.0077
*Pricing is subject to change from time to time as per Meta’s policy*.
0
0
0
Conclusion
WhatsApp, when integrated with High Level, offers powerful tools for efficient communication and
automation in your business workflows. Explore the possibilities today and enhance your business's
messaging capabilities!
FAQs
Q. If a contact sends me a WhatsApp Message, and then an SMS message, can I reply on both?
Yes, you will select the option you want to reply to. Also, we have color-coated and labeled all
inbound messages by channel. WhatsApp is a Channel and SMS and a Channel. The only part is
you will need to select the correct channel when replying.
Q. You have already linked the maximum number of phone numbers allowed for this business
account. Delete a phone number to continue or request additional numbers.
Meta allows you to have only two phone numbers per WABA account
Q. I am getting Message Undeliverable error
Reasons can include:
● The recipient phone number is not a WhatsApp phone number.
● Sending an authentication template to a WhatsApp user who has a +91 country calling code
(India). Authentication templates currently cannot be sent to WhatsApp users in India.
● The message was not delivered to create a high quality user experience. See Per-User
Marketing Template Message Limits.
Q. Failed to send a message because this user's phone number is part of an experiment
Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template
messages from any business unless one of the following conditions is met:
● a customer service window exists between the customer and the business
● an open marketing conversation exists between the customer and the business
● an open free-entry point conversation exists between the customer and the business
If you send a marketing template message to a customer who is part of the experiment group, your
message will not be sent and you will not be billed for it since no conversation was created
Q. What is Per-User Marketing Template Message Limits
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To create high-quality user experiences and maximize marketing template message engagement,
we may limit the number of marketing template messages a person receives from any business in a
given period of time, starting with a small number of conversations that are less likely to be read.
Note that the limit is determined based on the number of marketing template messages that person
has already received from any business, and is not related to your business specifically.
The limit only applies to marketing template messages that would normally open a new marketing
conversation. If a marketing conversation is already open between you and a WhatsApp user,
marketing template messages sent to the user will not be affected.
Q. Customers are not able to see my Business name on their WhatsApp app, instead they are seeing
the phone numberYou need to Verify your business on Meta. You will Get 1,000+ daily
business-initiated conversations and show your business name in chat with customers. Submit
business documents in Business Manager to verify your business.
Q. I received an error message stating that the number is registered to an existing WhatsApp
account. What should I do next?
Answer:
This error usually occurs in two situations:
1. Active WhatsApp Account on Your Mobile Device:
If you currently have an active WhatsApp account on your mobile device, you need to delete
that account to connect with the chat account. Follow these steps:
● Open the WhatsApp app.
● Navigate to Settings > Account > Delete my account.
● Note: After integration, you will not be able to use WhatsApp on your phone, and
your previous conversation history and contacts will not be migrated
● Learn More on how to Migrate an Existing WhatsApp Number to a
Business Account
2. WhatsApp Number Connected to Another Provider:
If your WhatsApp number is linked to another provider, you need to create a new WABA
account and migrate your number to the new WABA account
Q. You have already linked the maximum number of phone numbers allowed for this business
account. Delete a phone number to continue or request additional numbers.
Meta allows you to have only two phone numbers per WABA account
Q. How do I verify my WhatsApp Business phone number?
Once you’ve added your phone number, you can verify it using one of these methods:
• SMS Verification: Receive an OTP via SMS and enter it in the Conversations tab.
• Phone Call Verification: Receive a verification call on your forwarded number and enter the
OTP provided.
Q. Can I change the WhatsApp Business phone number after verification?
No, once a number is verified and linked to the WhatsApp Business Platform, you cannot switch it
to another number without reconfiguring your account.
Q. What should I do if I don’t receive the OTP during verification?
• Ensure your phone number is correct and formatted properly.
• Check if your network provider is blocking verification messages.
• Retry after a few minutes or select phone call verification as an alternative.
Q. What happens if my WhatsApp Business account setup fails?
If you experience issues during setup, check the following:
• Ensure that your business information is correct.
• Confirm that you are using a new phone number that is not active on WhatsApp.
• Retry the verification process with a different method (SMS or Call).
Q. Can I manage my WhatsApp profile from the CRM?
No, you can only manage your WhatsApp Business Profile from the WhatsApp Business App,
not from the CRM.
Q. What are the benefits of using the WhatsApp Business Platform instead of the App?
• Automation & Workflows: Send messages automatically using CRM workflows.
• Multiple Users: Manage WhatsApp conversations across your team.
• Template Messaging: Send pre-approved templates for business communication.
Q. Can I transfer my WhatsApp Business number back to the WhatsApp Business App?
No, once a number is migrated to the WhatsApp Business Platform, it cannot be moved back to the
WhatsApp Business App.
Q. What is the difference between the WhatsApp Business App and WhatsApp Business Platform?
Feature
Message
Automation
WhatsApp Business
App
❌
Limited
WhatsApp Business
Platform
✅
Advanced workflows &
APIs
Multiple User
Access
Template
Messaging
CRM Integration
❌
No
❌
No
❌
No
Q. I am getting Message Undeliverable error
Reasons can include:
✅
Yes
✅
Pre-approved templates
✅
Full CRM support
● The recipient phone number is not a WhatsApp phone number.
● Sending an authentication template to a WhatsApp user who has a +91 country calling code
(India). Authentication templates currently cannot be sent to WhatsApp users in India.
● The message was not delivered to create a high quality user experience. See Per-User
Marketing Template Message Limits.
Q. Failed to send a message because this user's phone number is part of an experiment
Starting June 14, 2023, roughly 1% of WhatsApp users will not receive marketing template
messages from any business unless one of the following conditions is met:
● a customer service window exists between the customer and the business
● an open marketing conversation exists between the customer and the business
● an open free-entry point conversation exists between the customer and the business
If you send a marketing template message to a customer who is part of the experiment group, your
message will not be sent and you will not be billed for it since no conversation was created
Q. Can I use an LC/Twilio number on WhatsApp even if my A2P 10DLC registration is incomplete?
Yes, you can use the number to register on WhatsApp. However, it is highly recommended that you
complete the A2P 10DLC registration for better compliance and reliability.
Q. Customers are not able to see my Business name on their WhatsApp app, instead they are seeing
the phone number
You need to Verify your business on Meta. You will Get 1,000+ daily business-initiated conversations
and show your business name in chat with customers. Submit business documents in
Business Manager to verify your business.
Q: What is the WhatsApp Coexistence feature?
The WhatsApp Coexistence feature allows businesses to use their existing WhatsApp Business App
account with LeadConnector's advanced CRM tools powered by WhatsApp Cloud API.
Q: What version of the WhatsApp Business App do I need?
You need to have the latest version of WhatsApp Business App, version 2.24.17 or newer.
Q: What does “Last onboarding failed! This WABA is already onboarded at this Location ID” mean?
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This message indicates that the WABA (WhatsApp Business Account) you’re trying to onboard is already
connected to another Location ID, as shown in the error message or screenshot. If you’d like to onboard
this WABA to a different Location ID, you’ll first need to disconnect it from the current Location. Once it’s
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