How to Get a Virtual WhatsApp Number for Businesses?

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Mins With No Code (2025)

Since you have landed on this blog, I am sure you already understand the importance of

engaging your customers on a channel that they are comfortable with the most.

WhatsApp has over 2 Billion active monthly users, hence where most of your customers are.

Now, you have three questions on your mind:

● How do you improve your customer experience on WhatsApp?

● Can you engage customers over WhatsApp manually, or do you need a WhatsApp

chatbot for business?

● How to create WhatsApp bot?

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Well, we’ve got all the answers you are looking for.

In this blog we will discuss in detail about whatsapp chatbot and whether you need a WhatsApp

chatbot for business. We will also see a step-by-step guide of how to create a WhatsApp bot in

just 5 minutes. Grab onto your seats. We’re getting started now!

Create your WhatsApp Chatbot for $3/day

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What is a WhatsApp chatbot?

A WhatsApp chatbot or WhatsApp bot is an automated software that uses Artificial Intelligence

or pre-programmed rules to engage with your customers on WhatsApp.

The best example I can think of right now is Starbuck’s WhatsApp Chatbot. Starbuck’s

WhatsApp bot allows you to place and pay the orders, gives personalized recommendations,

promotes their products and much more. A WhatsApp bot combined with AI has endless

capabilities that can take your business to the next level, be it a small business or a big

enterprise.

Below is another example of a WhatsApp bot used by a travel company:

Engati's WhatsApp Chatbot uses AI and a proprietary NLP engine to intelligently interact with

your customers. You can use them to answer customer questions about your products and

services, share content, drive sales, and send notifications regarding orders, payments,

shipping, and much more.

WhatsApp AI chatbots run over the WhatsApp Business API to intelligently engage with your

customers, employees, students, and other types of users, without any need for human

intervention.

Why should your business have its own WhatsApp bot?

If you have a very small clientele, you might be able to survive by manually responding to each

message. But as your business grows, handling customer support will become harder. However,

even if you have a limited customer base, there is still one major problem with manually

answering every question - the lack of speed. Your customers will have to wait for you to get

around to answering their questions. This means that more often than not, they won’t get an

answer when they want it. That’s never a good idea.

eCommerce or retail businesses have seen 53% abandon checkouts by online shoppers due to

lack of instant replies to their queries. So, if you’re interested in having satisfied customers and

protecting your carts from abandonment, you should create WhatsApp AI chatbot for your

business.

Here are some reasons to create your own WhatsApp Chatbot:

1. Improve customer engagement

2. Automate responses for frequently asked questions

3. Improve customer service

4. Increase conversion rates

5. 24/7 customer support and faster response time

How to create WhatsApp Chatbot For Business with

Engati for free?

When it comes to creating a WhatsApp bot, you’ve got two choices:

● Code it in-house with your team

● Integrate a powerful, no-code chatbot platform on your digital channels

Building it with a no-code chatbot platform like Engati's conversational AI WhatsApp chatbot

builder is the wiser choice. After all, why would you make the effort to put your time, cost and

energy to code a chatbot when you can build your chatbot for WhatsApp with just a few clicks?

This not only saves your valuable time but also a lot of resources which can be utilized for other

important tasks.

=

Here are the steps on how to create a WhatsApp bot in 2024:

Prerequisites for creating WhatsApp Chatbot

1. WhatsApp Business Account

2. WhatsApp Business API

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WhatsApp:- +1 (606) 264-0854

Email: [email protected]

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Step 1: Create and login to Engati

● Sign up

● Select relevant option (In this case 'Send WhatsApp Marketing messages' or 'Automate

engagement workflow on WhatsApp')

Step 2: Create the flow for your WhatsApp Chatbot

You can explore this feature and create the best conversation flow for anyone who is interacting

with your business on WhatsApp. Creating a chat flow with Engati’s WhatsApp bot is as easy as

“Join the Dots”. All you have to do is connect the right dots and create a logical conversation

flow. You can automate all the responses with pre-made flow and message templates.

Step 3: Deploy and test your bot

How to deploy and test your WhatsApp bot?

Step 1: Setup and connect your WhatsApp Business account on Engati

● In the Engati portal, navigate to the “Configure” (⚙) > “Deploy” tab > select “WhatsApp”.

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WhatsApp:- +1 (606) 264-0854

Email: [email protected]

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● Under “Configure Provider” Choose “360Dialog” as your WhatsApp provider (doing this

also allows you to create WhatsApp message templates that can be used for broadcast

messages directly from the Engati portal).

● Now, to get started with WhatsApp AI chatbot you’re going to have to update a couple of

fields:

- WhatsApp Business Phone Number

- WhatsApp Business API key

● Save the changes once you've added your mobile number & the WhatsApp bot API key.

fill in the details to get started with whatsapp bot

Step 2: Test your WhatsApp AI Chatbot

Your WhatsApp Chatbot is now ready. Use Engati’s sandbox feature to test your flow and deploy

the bot!

Once you complete all the steps, you'll be able to access the HTML code that you can add to

your website and create WhatsApp chatbot widget for free.

Along with this, you'll also get your WhatsApp QR code and Click-to-chat WhatsApp link for

sharing it ahead.

Get the most out of your AI WhatsApp Chatbot by Engati

There are a lot of features in Engati’s WhatsApp Chatbot. You can either explore all the features

on the portal or connect with our experts who can walk you though all the features and suggest

hyper-personal strategies that align with your requirements.

Enagti has ready-to-implement chatbots for WhatsApp available for all industries and use cases

- which reduces your go-to-market time with a 7 days free trial.

WhatsAp Chatbot Free Trial

Use cases of WhatsApp Chatbot in different industries

WhatsApp Chatbot can cater to all the industries solving their problems in a very tailored

manner. Here is the industry wise use cases of a WhatsApp Chatbot:

1. Retail and eCommerce:

WhatsApp Chatbot in Retail and eCommerce industry can automate customer interactions, help

in managing orders, and providing instant support, which can improve sales and customer

satisfaction.

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2. Banking and Financial Services:

For BFSI, WhatsApp Chatbot can handle customer inquiries, provide account information, assist

with transactions, and more. This will enhance the efficiency of customer service in financial

institutions.

3. Healthcare:

In the healthcare industry, WhatsApp Chatbots can assist with appointment scheduling, patient

inquiries, symptom checking, and providing information on medical services.

4. Education:

WhatsApp Chatbot in educational institutions can be used to manage student queries,

enrollment processes, and provide information on courses and programs.

5. Travel and Hospitality:

WhatsApp Chatbots in the travel and hospitality industry can be used for booking management,

customer inquiries, and providing information about travel plans, which enhances customer

experiences in the travel and hospitality sectors.

6. Real Estate:

In the real estate domain, WhatsApp Chatbot can be used for managing inquiries, scheduling

property viewings, and providing detailed information about properties.

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7. Telecom:

Telecom industry can use WhatsApp Chatbot by automating customer service, managing user

accounts, and providing instant support for common issues.

8. Logistics and Supply Chain:

Use cases of WhatsApp Chatbot in the logistics and supply chain industry can be tracking

shipments, managing inventory, and handling customer queries.

9. Government and Public Sector:

Government and public sector can use WhatsApp Chatbot for public services, helping to

streamline citizen inquiries and provide information about government services and various

different policies.

These are just some of the key industries and domains where a WhatsApp bot can be a great

solution to improve customer engagement, automate processes, and enhance overall efficiency.

Now, let's take a look at some examples of WhatsApp bots built by the best of brands and how

to use WhatsApp AI chatbots!

WhatsApp Chatbot Example in Real World

1

Larsen & Toubro

Larsen & Toubro (L&T) needed a solution to engage their workforce of 3,30,000 employees

across multiple sites, answer all their queries, and receive progress updates from them.

They deployed the chatbot WhatsApp operating in English and Hindi.

It facilitates communication between employees working at their various construction sites and

off-site project managers. By sending questions to the workers and collecting their responses,

the bot has reduced the time spent on daily reporting.

It has even simplified the process of tracking progress across multiple projects for project

managers.

2

Poppy's

Poppy’s is another major retailer and eCommerce store that opted to use a WhatsApp chatbot

free with Engati Live Chat. This power-packed combination of automation and the human touch

helps with lead generation as well as customer support, ensuring that customers get all their

questions answered instantly, irrespective of complexity!

Their bot can pull information about all their products and share it with customers in both

English and Spanish.

Since catalogs are constantly changing, training the bot manually would not make sense.

Poppy’s did not want to upload FAQs about every single product manually.

That’s why they opted to use DocuSense. Our DocuSense technology uses cognitive search to

parse documents and answer customer questions based on the information in them.

The result? Customers get answers to all their questions, while Poppy’s team does not need to

spend time manually training their bot!

3

Mall of the Emirates

Mall of the Emirates uses Engati to provide customer service and run its loyalty program. They

use an intelligent chatbot for WhatsApp, along with Live Chat, to give their patrons a fantastic

experience.

Their bot uses Optical Character Recognition (OCR) to pull details from receipts uploaded by

guests. So, all they need to do is send their receipts to the bot, and their loyalty points are

automatically allocated without human intervention.

4

Top brands using Engati's WhatsApp chatbot

1. Kolkata Municipal Corporation - WhatsApp

2. Dubai Properties - WhatsApp

3. Dubai Asset Management - WhatsApp

4. Danube Properties - WhatsApp

5. Tokio Marine Life Insurance - WhatsApp

6. Blaupunkt Audio - WhatsApp

WhatsApp Chatbot Demo

Wrapping up

Whether you are a small business owner or big enterprise in today's evolving business world

you have to keep up with everyone. Also, businesses today are more customer driven and you

have to be present where your customer is. WhatsApp is one of the most popularly used apps

and businesses should leverage it for building a personal connection with them. With the help of

WhatsApp bot you can make full use of this at scale and not only in generalized way but in

personalized way with the help of advanced GenAI and AI that has come into picture. WhatsApp

Chatbot can be and should be one of the major tools for business operating in today's world.

FAQs

1

What are the prerequisites for creating a chatbot on WhatsApp?

To deploy a WhatsApp chatbot, all you need is:

1. Verified business on Facebook

2. Registered WhatsApp business phone number

3. Official WhatsApp Business API

4. A free account in Engati

2

What are WhatsApp message templates?

There are certain guidelines one has to follow while sending out messages on WhatsApp,

especially when you are doing it on scale with the help of a WhatsApp bot. The message

templates are pre-approved templates that have worked before and make it possible for you to

announce your promotional campaigns to your customers over WhatsApp, allowing you to drive

more conversions, earn more revenue, and gain more value from your chatbot on WhatsApp.

3

How do I send broadcasts over a WhatsApp chatbot?

You can use broadcasts to send plain text messages, messages with options, and even take

users through paths. We even allow you to schedule your broadcasts and target them to specific

segments of your users. To broadcast messages on WhatsApp outside the 24-hour window, you

will need to use a template message.

All you have to do is set the templates up directly in the conversation flow while building your

WhatsApp AI chatbot by making use of the Template Message node.

4

How do I get access to WhatsApp Business API?

WhatsApp distributes its business APIs through its partners. When you create WhatsApp

chatbot free on our platform, Engati will help you get access to the WhatsApp API. You can also

get your WhatsApp AI number verified in 24 hours.

5

Is WhatsApp chatbot free?

WhatsApp chatbots are not entirely free, but you can get started without any upfront cost using

platforms like Engati. While creating a basic WhatsApp chatbot is free, you may need to pay for

additional features, API access, or higher usage volumes. Engati offers a 7 days free trial,

allowing you to build and test your WhatsApp chatbot before committing to any paid plans. This

makes it easy for businesses of all sizes to explore the benefits of automation without a

significant initial investment.

6

How do you segment broadcast lists on your WhatsApp AI chatbot?

You can segment your existing user lists on the basis of user attributes, but there is an even

easier way for you to do that. It is possible for you to set up your WhatsApp chat bot to

automatically subscribe your chatbot users to broadcast campaigns on the basis of the actions

that they take while interacting with the template messages from your chatbot.

In addition to that, you can also choose to upload a list of users with a certain attribute and send

your WhatsApp broadcast campaigns to them.

This allows you to target your users with broadcast messages that actually appeal to their

interests, rather than annoying them with irrelevant announcements.

7

How do WhatsApp chatbots help with omnichannel support?

WhatsApp business chatbot plays an important role in an effective omnichannel support

strategy because over 2 billion people around the world use WhatsApp. These users open the

app an average of 23 to 25 times a day.

Chatbot WhatsApp plays into your broader omnichannel support strategy because your

Conversational AI chatbot can also be deployed on Facebook Messenger, Instagram, Telegram,

and 10 other messaging channels.Engati

All your conversations across these channels can be managed in a OneView inbox, allowing

your agents to always have context about past conversations on all channels. This means that

your customers can continue conversations where they left off when they switch channels,

making the experience truly omnichannel. The whole intent is to replicate human conversations.

8

What is WhatsApp Business API?

The WhatsApp Business API is used by medium & large businesses to scale up their customer

engagements on WhatsApp with interactive buttons, broadcasts, templates, and other special

features that are not available with WhatsApp Business App.

It is used the most by large businesses that have a lot of customers and a business suite that

integrates with their other systems, software, and data.

9

How build a WhatsApp bot?

Building a WhatsApp bot is easier than you might think, especially with no-code platforms like

Engati. Here’s a quick guide:

1. Create a WhatsApp Business Account: Ensure you have a verified WhatsApp

Business account.

2. Get WhatsApp Business API: You’ll need access to the WhatsApp Business API,

which you can obtain through partners like Engati.

3. Sign up on Engati: Register on the Engati platform and select the WhatsApp bot option.

4. Design Your Bot: Use Engati’s intuitive interface to create conversation flows by simply

connecting the dots. No coding is required.

5. Test Your Bot: Before going live, test your bot using Engati’s sandbox environment to

ensure everything runs smoothly.

6. Deploy and Optimize: Once satisfied, deploy your bot and monitor its performance to

make ongoing improvements.

10

How to chat with ai on WhatsApp

Integrating a chatbot with WhatsApp is straightforward with Engati’s platform. Follow these

steps:

1. Sign Up on Engati: If you don’t have an account yet, sign up on Engati and choose the

WhatsApp bot option.

2. Connect Your WhatsApp Business Account: Navigate to the “Configure” section on

Engati and select WhatsApp as your deployment channel.

3. Set Up API Access: Choose a WhatsApp API provider like 360Dialog. Enter your

WhatsApp Business phone number and API key in the provided fields.

4. Design Your Chatbot: Use Engati’s drag-and-drop builder to create your bot’s

conversation flow.

5. Test and Deploy: Test your chatbot using Engati’s sandbox. Once ready, deploy it and

start engaging with your customers on WhatsApp.

Download our ebook of 285+ Customziable WhatsApp message templates used by the

leading Brands, now!

Twitter

Telegram:- @sellsusa

WhatsApp:- +1 (606) 264-0854

Email: [email protected]

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Pratish is Marketing Associate at Engati. He has worked across various industry as sales,

marketing and content writer. He loves exploring the marketing world and spends his weekends

by either going trekking or playing FIFA!