How To Pass The ITIL 4 Foundation Exam ITILFND_V4 Exam?

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About ITIL 4 Foundation Certification

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The certification can help IT professionals or others working within an organization that has adopted ITIL.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

Examination Format

Exam Name: ITIL 4 Foundation Level

Number of Questions: 40 questions

Format: Multiple choice

Passing Rate: 26 out of 40 marks required to pass (65%)

Duration: 60 minutes

Exam Fee: US $383.90

ITIL 4 Foundation Exam Structure

The exam has following domains to evaluate a candidate’s ability –

Firstly, Understand the key concepts of service management

Secondly, Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Thirdly, Understand the four dimensions of service management

Also, Understand the purpose and components of the ITIL service value system

Subsequently, Understand the activities of the service value chain, and how they interconnect

Furthermore, Know the purpose and key terms of 15 ITIL practices

Lastly, Understand 7 ITIL practices

Share ITIL 4 Foundation ITILFND_V4 Sample Questions

1.Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A. Each iteration should be designed before starting the initiative and implemented without feedback

B. Feedback should only be taken into account when one iteration fails to meet its objective

C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change

D. Each iteration should be continually re-evaluated based on feedback

Answer: D

2.What are the ITIL guiding principles used for?

A. To help an organization make good decisions

B. To direct and control an organization

C. To identify activities that an organization must perform in order to deliver a valuable service

D. To ensure that an organization’s performance continually meets stakeholders’ expectations

Answer: A

3.Which is part of service provision?

A. The management of resources configured to deliver the service

B. The management of resources needed to consume the service

C. The grouping of one or more services based on one or more products

D. The joint activities performed to ensure continual value co-creation

Answer: A

4.Which describes outcomes?

A. Tangible or intangible deliverables

B. Results desired by a stakeholder

C. Configuration of an organization's resources

D. Functionality offered by a product or service

Answer: B

5.What are ’engage’, ‘plan’ and ‘improve’ examples of?

A. Service value chain activities

B. Service level management

C. Service value chain inputs

D. Change control

Answer: A

6.When should the effectiveness of a problem workaround be assessed?

A. Whenever the workaround is used

B. Whenever the problem is resolved

C. Whenever the workaround becomes a known error

D. Whenever the problem is prioritized

Answer: A

7.Which practices are typically involved in the implementation of a problem resolution?

1. Continual improvement

2. Service request management

3. Service level management

4. Change control

A. 1 and 2

B. 1 and 4

C. 3 and 4

D. 2 and 3

Answer: B

8.Which competencies are required by the 'service level management' practice?

A. Problem investigation and resolution

B. Incident analysis and prioritization

C. Business analysis and commercial management

D. Balanced scorecard reviews and maturity assessment

Answer: C

9.Which TWO statements about the 'service request management' practice are CORRECT?

1. Service requests are part of normal service delivery

2. Complaints can be handled as service requests

3. Service requests result from a failure in service

4. Normal changes should be handled as service requests

A. 3 and 4

B. 2 and 3

C. 1 and 4

D. 1 and 2

Answer: D

10.Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

A. information

B. utility

C. warranty

D. costs

Answer: D