How to prepare for 100-140 CCST IT Support exam?

The Cisco Certified Support Technician (CCST) IT Support 100-140 exam is a fantastic certification for anyone looking to start a career in IT support. One of the most effective ways to ensure success on this exam is by using valid Cisco Certified Support Technician (CCST) IT Support 100-140 Dumps from Passcert. These 100-140 CCST IT Support Exam Dumps offer accurate and up-to-date practice questions that reflect the latest exam structure, helping you identify weak areas and build your confidence before test day. With the help of Passcert valid 100-140 CCST IT Support Exam Dumps, you'll gain the confidence and knowledge necessary to ace the test on your first try.

Let's walk through the key aspects of the 100-140 CCST IT Support exam, the topics covered, and the best practices to prepare for this entry-level IT certification.

Cisco Certified Support Technician (CCST) IT Support 100-140 Dumps

100-140 CCST IT Support Exam - Cisco Certified Support Technician (CCST) IT Support Exam

The 100-140 Cisco Certified Support Technician (CCST) IT Support exam is a 50-minute exam aimed at entry-level professionals. It tests your ability to handle essential IT tasks, such as troubleshooting, working with end users, maintaining documentation, managing time effectively, and recognizing security threats. Passing this exam awards you the CCST IT Support certification, validating your competence in foundational IT skills.

Interpersonal skills

Although not specifically tested as discrete objectives, this certification expects candidates to perform their jobs

using the following interpersonal best practices:

- Demonstrate professional communication skills when interacting with users

- Demonstrate active listening

- Express technical concepts to a non-technical audience

- Communicate effectively using vocabulary appropriate to the situation

Some scenarios on the test require understanding these best practices.

100-140 CCST IT Support Exam Topics

1. IT Support Job Tasks and Responsibilities

1.1. Define key help desk concepts

1.2. Prepare documentation to summarize a customer interaction.

1.3. Describe the problem solving process

2. Hardware Issues

2.1. Demonstrate how to follow basic safety procedures.

2.2. Assist end users in using tools to locate information about their device.

2.3. Assist end users in locating, identifying, and understanding the characteristics of various ports and cables.

2.4. Identify, install and upgrade various components in a desktop computer

2.5. Investigate commonly encountered hardware issues.

3. Connectivity and Resource Access Issues

3.1. Assist users with establishing access to network-based resources.

3.2. Troubleshoot commonly encountered connectivity issues with peripherals.

3.3. Examine basic end-device connectivity to the network.

4. Operating System and Application Issues

4.1. Assist users in resolving Windows operating system issues.

4.2. Assist users in resolving MacOS operating system issues

4.3. Assist users in resolving mobile device issues.

4.4. Describe virtualization and cloud terminology.

4.5. Assist users in resolving common application issues.

5. Common Threats and Preventions

5.1. Describe security threats to the end user, perform basic investigation, and escalate to the appropriate team.

5.2. Recognize how to avoid becoming a victim of social engineering attacks.

5.3. Recognize how company policies and confidentiality guidelines protect user data

6. Job Tools

6.1. Use remote access software to connect to end user devices and perform remote support tasks.

6.2. Use appropriate troubleshooting tools to research an issue and update internal documentation with findings.

Best Practices for Success on the CCST IT Support Exam

In addition to mastering technical skills, interpersonal skills play a significant role in IT support roles. The CCST exam may include scenarios where candidates must demonstrate:

● Active listening to better understand user issues.

● Professional communication skills when dealing with frustrated users.

● The ability to explain technical concepts in simple terms to non-technical individuals.

Here are some key tips for success:

Practice with Real-World Scenarios: Use Passcert’s valid CCST 100-140 dumps to simulate real exam questions.

Hands-On Experience: Get familiar with troubleshooting common issues on personal or lab devices.

Brush Up on Networking Basics: Ensure you understand network protocols and connectivity troubleshooting.

Time Management: During the exam, manage your time efficiently since you only have 50 minutes to complete it.

Stay Calm and Confident: If you encounter a tough question, move on and return to it later.

Share Cisco Certified Support Technician (CCST) IT Support 100-140 Free Dumps

1. A company wants to reduce its IT support costs without sacrificing service quality. Which KPI would be most helpful in identifying potential cost-saving areas while maintaining service standards?

A. Average handle time per ticket

B. Total number of tickets received per month

C. Ratio of escalated versus resolved tickets

D. Cost per ticket

Answer: D

2. A remote user is experiencing connectivity issues and the IT support technician needs to verify the user's IPv4 address to diagnose network problems. Which of the following instructions should the technician give to the user to find their IPv4 address on a Windows 10 machine?

A. Open Command Prompt and type ipconfig

B. Navigate to Control Panel > Network and Internet > Network Connections

C. Go to Settings > Network & Internet > Wi-Fi > Hardware Properties

D. Right-click on the network icon in the taskbar and select "Open Network & Internet settings"

Answer: A

3. A user reports that incoming faxes are consistently incomplete or cut off. What is the most likely adjustment needed to resolve this issue?

A. Increase the baud rate on the fax machine

B. Decrease the baud rate on the fax machine

C. Reset the fax machine to its default settings

D. Replace the fax machine’s phone cord

Answer: B

4. After planning a resolution for a recurring network issue, what is a critical step that should be followed before fully implementing the solution across the organization?

A. Immediately replace all networking hardware

B. Document the implementation process in detail

C. Deploy the solution to a small group as a test

D. Inform all employees about the specific technical details

Answer: C

5. During a routine check, a technician notices that after a recent change in the company's email system, there is a significant delay in message delivery. What is the most appropriate initial action for the technician to take?

A. Notify all users about the potential email delay issue

B. Rollback the changes to the email system immediately

C. Observe and document the email system's performance over the next few hours

D. Ignore the issue unless users report complaints

Answer: C

6. A user needs to ensure their computer's IP settings are not causing a conflict on the local network. What ipconfig command should the IT support technician instruct them to use to release and then renew their IP address?

A. ipconfig /release followed by ipconfig /renew

B. ipconfig /renew followed by ipconfig /release

C. ipconfig /all

D. ipconfig /flushdns

Answer: A

7. A user reports that their device cannot access Internet services but can communicate with other local devices. A check reveals the device only has a link-local IPv6 address. What should be investigated first?

A. The configuration settings on the user's device for IPv6

B. The status of the DHCPv6 scope on the DHCP server

C. The link status on the network switch

D. The IPv6 forwarding settings on the gateway router

Answer: B

8. During a remote support session, you successfully resolve an issue where a user was unable to access their email. The problem was due to both an outdated email client and incorrect account settings. What is the best way to document this case?

A. Record only the solution that resolved the issue, assuming the cause is evident from the resolution

B. Create a document that outlines the user’s complaint, the investigation into the email client and settings, the updates and corrections made, and the user’s confirmation of the issue's resolution

C. Detail every communication with the user, including timestamps and verbatim dialogue, along with technical steps taken

D. Focus solely on the technical resolution with detailed code snippets and software version numbers

Answer: B

9. Before beginning work on replacing the memory modules in a laptop, what is the most effective method for an IT technician to minimize the risk of electrostatic discharge (ESD)?

A. Work on a carpeted surface to avoid direct contact with hard floors

B. Wear a grounded wrist strap before handling the internal components

C. Keep the laptop plugged into a power source to maintain grounding

D. Handle the components by the connectors to reduce direct contact

Answer: B