Japan Airlines Compensation Policy

What Is Japan Airlines Compensation Policy?

Travelers facing inconvenience due to flight delay or cancelation can apply for compensation. However, Japan Airlines compensation policy has limited liability and does not cover compensation for passengers when cancellations or delays occur due to extraordinary circumstances, such as severe weather, air traffic issues, or incidents at the airport.

When is a passenger eligible for compensation?

The passengers are liable to claim compensation in the following conditions:

Flight Delay: If a flight is delayed for three hours or longer from its scheduled departure, passengers may file a claim compensation.

Flight Cancellations: In case the airline has to cancel the flight for any reason within their control, the passengers have the right to apply for compensation for the inconvenience.

What compensation can I expect to receive from Japan Airlines?

The compensation amount is directly proportionate to the distance of your flight. According to the Japan Airlines Compensation Policy, the compensation for flight delay and cancelation will be given to passengers as listed below:

Flights under 1,500 km: The passengers applying for compensation can expect an amount of up to $250.

Flights Between 1,500 km to 3,500 km: The airline will process an amount of up to $400 as compensation to passengers.

Flights Above 3,500 km: Each passenger traveling on a long-haul flight with Japan Airlines can receive an amount of up to $600 for flight delays and cancelations.

What are passenger rights?

Knowing your rights can help you receive the necessary help from Japan Airlines. If the flight is delayed by three hours from the scheduled time, the passengers have the right to cancel their booking and apply for a refund and compensation for the inconvenience. If the flight is canceled, the passenger can rebook or get a refund from the airline. The passengers can further seek compensation. However, the passenger can claim no compensation if the flight has been canceled for an extraordinary reason.

How do I claim compensation from Japan Airlines?

If passengers have booked their flight with Japan Airlines and the flight gets canceled or delayed from the scheduled time, the passengers can claim compensation. Here is how to apply for compensation:

• Visit the official website of Japan Airlines.
• Locate the “Help” section.
• Select the “Compensation” option, and a form will appear on the screen.
• Fill out the form with personal information and flight details.
• Select the length of your booked flight.
• Enter the departure and arrival locations.
• Select the reason to apply for compensation, whether a flight delay or cancellation.
• Leave your message in the comment box and submit the form.
• The airline will review your claim, and if it gets accepted, the airline will process the compensation to your account.

When am I not eligible for compensation upon flight cancelation?

There are situations beyond the airline’s control. Therefore, if a flight is canceled for extraordinary reasons, passengers cannot claim compensation. Additionally, if the airline notifies passengers about the cancellation 14 days prior to departure, compensation is not available. However, passengers are always entitled to a refund in the event of a cancellation.

Conclusion

Book your flight with Japan Airlines to avoid concerns about cancellations or delays. If you encounter any issues due to a flight delay or cancellation, the airline is prepared to compensate you. The information provided here will ensure you have all the necessary details regarding Japan Airlines' compensation policies.