Southwest at RDU Terminal +1-888-839-0502

Southwest at RDU Terminal operates from Terminal 1 of Raleigh-Durham International Airport, offering travelers efficient check-in services and easy gate access. Known for its budget-friendly fares and flexible travel options, Southwest provides both domestic and short-haul flight services. Passengers benefit from convenient baggage claim, TSA security screening, and nearby dining options. The terminal is traveler-friendly, featuring modern amenities and swift boarding procedures. Southwest’s presence at RDU ensures a reliable and comfortable journey for both leisure and business travelers.

Baggage Services

Baggage handling is efficient at Southwest’s RDU location. Notably, Southwest Airlines is one of the few carriers offering two free checked bags for all passengers, a policy that significantly reduces travel costs for families and frequent fliers.

Baggage drop is located near the check-in counters, and the service team is helpful in tagging and processing your luggage. If you need to check in oversized items like sports equipment or strollers, there are special drop points and trained personnel to assist.

Lost or delayed baggage claims can be addressed at the Southwest Baggage Services Office, located inside Terminal 1 near the baggage claim area. Staff here are known for their responsiveness and prompt communication.

Security Screening

The TSA security checkpoint at Terminal 1 is located just past the check-in counters and generally moves at a steady pace. The streamlined design of the terminal helps minimize congestion, and wait times are usually shorter compared to Terminal 2.

Southwest passengers who are enrolled in TSA PreCheck can benefit from a dedicated lane, which allows you to pass through security more quickly without removing shoes, belts, or laptops.

Boarding Process

Southwest uses an open-seating boarding process, which is different from traditional seat assignments. After check-in, passengers are assigned a boarding group (A, B, or C) and a position number (1–60). You board in this order and choose your seat upon entering the aircraft.

At RDU Terminal 1, gate announcements are clear, and seating around the gates is comfortable. There are dedicated Southwest gate agents ready to help with questions, boarding passes, or seating concerns.

Flight Destinations and Network

From RDU, Southwest offers nonstop flights to major cities including Atlanta, Baltimore, Chicago (Midway), Dallas (Love Field), Denver, Houston (Hobby), Nashville, Orlando, Tampa, and St. Louis, among others. These routes make RDU a convenient jumping-off point for both business and leisure travelers.

Seasonal and weekend flights may vary, so it’s always wise to check Southwest’s official website or mobile app for the most updated schedule.

Customer Service and Accessibility

Southwest at RDU Terminal 1 is well-known for its courteous staff and reliable customer service. For travelers requiring special assistance, such as wheelchair services or help with unaccompanied minors, Southwest provides comprehensive support. You can request these services in advance or at the check-in counter.

The terminal is also fully compliant with ADA accessibility standards, featuring elevators, ramps, and visual/auditory boarding announcements.

Conclusion

Southwest Terminal RDU offers a seamless and traveler-friendly experience with efficient services and modern amenities. From smooth check-in procedures to convenient baggage handling and quick security screening, every aspect is designed for passenger comfort. The terminal’s layout ensures easy navigation and access to gates, making travel stress-free. Whether you're flying for business or leisure, Southwest Terminal RDU delivers reliability, convenience, and affordability, reinforcing its reputation as a preferred choice for travelers at Raleigh-Durham International Airport.