Speech Analytics Market 2024-2032: Latest Updates, Industry Size, Share, Growth Opportunities

According to IMARC Group latest report titled “Speech Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2024-2032”, offers a comprehensive analysis of the industry, which comprises insights on speech analytics market size. The report also includes competitor and regional analysis, and contemporary advancements in the global market.

The global speech analytics market size reached US$ 2.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 12.6 Billion by 2032, exhibiting a growth rate (CAGR) of 18.5% during 2024-2032.

Speech analytics is a cutting-edge technology used in the business landscape to analyze recorded customer calls or other audio sources to gather valuable insights. This technology involves the process of converting speech into text and then applying analytics tools to understand and derive actionable information from customer interactions. Speech analytics solutions come in various types, including phonetic-based, which identifies key phrases within speech; speech-to-text, which converts spoken words into written text; and emotion analytics, which detects emotional cues in the speaker's voice.

These tools are fundamental in improving customer experience, ensuring compliance, and enhancing operational efficiency. Key aspects of speech analytics include accuracy in speech-to-text conversion, emotion detection, and the ability to integrate with existing customer relationship management (CRM) systems. The advantages of deploying speech analytics in businesses are multifaceted. They enable companies to identify areas for service improvement, understand customer sentiment, monitor compliance with regulations, and even guide sales strategies by identifying up-sell and cross-sell opportunities during customer interactions.

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Market Trends:

The global speech analytics market is witnessing substantial growth, driven by the digital transformation of businesses, coupled with the increasing emphasis on customer experience. As companies strive to personalize customer interactions and improve service quality, the demand for advanced analytics tools is escalating. Additionally, the rise of big data and advanced analytics technologies is enabling more sophisticated speech analytics solutions, capable of providing deeper insights into customer behavior and preferences. Therefore, this is positively influencing the market. Another significant trend fueling the market is the growing need for regulatory compliance across various industries. Speech analytics tools help companies ensure adherence to industry-specific regulations by monitoring and analyzing customer communications. Along with this, the integration of Artificial Intelligence (AI) and Machine Learning (ML) in speech analytics is significantly supporting the market. These technologies enhance the capabilities of speech analytics solutions, enabling them to learn from interactions, improve accuracy over time, and provide more nuanced insights into customer sentiment and intent. This trend is also leading to the development of real-time speech analytics, which offers immediate feedback and guidance to customer service representatives during live calls, favoring the market.

In addition, the COVID-19 pandemic has accelerated the adoption of remote working models, increasing the reliance on virtual communication channels. This shift is influencing the importance of effective remote interaction analysis, further providing a boost to the market. Apart from this, the growing awareness among businesses about the value of voice data as a strategic asset is prompting more companies to invest in speech analytics technologies, contributing to the expansion of the market. Furthermore, the adoption of speech analytics solutions helping businesses across various industries to gain deeper insights, improve customer satisfaction, and achieve operational excellence is creating a positive market outlook. Some of the other factors driving the market include rapid digitization and changing consumer preferences.

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Competitive Landscape:

The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.

• Almawave S.p.A.
• ASC Technologies AG
• Avaya
• Calabrio, Inc.
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• inContact (NICE Systems)
• OnviSource Inc.
• OPEX Hosting
• Verint System Inc

Speech Analytics Market Segmentation:

Our report has categorized the market based on region, type, deployment, enterprise size and end use.

Breakup by Type:

• Solution
• Service

Breakup by Deployment:

• On-premises
• Cloud-based

Breakup by Enterprise Size:

• Small and Medium Enterprises
• Large Enterprises

Breakup by End Use:

• BFSI
• IT and Telecommunication
• Retail
• Healthcare
• Government
• Hospitality
• Others

Breakup by Region:

• North America (United States, Canada)
• Europe (Germany, France, United Kingdom, Italy, Spain, Others)
• Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Other)

Key highlights of the report:

• Market Performance (2018-2023)
• Market Outlook (2024-2032)
• Porter’s Five Forces Analysis
• Market Drivers and Success Factors
• SWOT Analysis
• Value Chain
• Comprehensive Mapping of the Competitive Landscape

About Us

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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