United Airlines Cancellation Policy: Everything You Need to Know

Written by Jane Copper  »  Updated on: January 29th, 2025

United Airlines Cancellation Policy: Everything You Need to Know


Travel plans can change unexpectedly, and knowing the United Airlines cancellation policy can save you time, money, and stress. Whether you need to cancel a flight due to an emergency or a simple change of plans, understanding the airline's cancellation rules is crucial. This guide covers the details of United Airlines' cancellation policy, including fees, refunds, and how to cancel your flight easily.

24-Hour Flexible Booking Policy

United Airlines offers a 24-hour flexible booking policy, which allows passengers to cancel their tickets within 24 hours of booking for a full refund. This applies to all tickets, provided the booking was made at least seven days before departure. This policy ensures flexibility for travelers who might need to make quick adjustments to their plans.

Cancellation Policy Based on Ticket Type

1. Basic Economy Tickets

. Basic Economy tickets are generally non-refundable and non-changeable unless canceled within the 24-hour flexible booking period.

. No credits or refunds are provided after this period, even if your United Airlines flight canceled due to unforeseen circumstances.

2. Non-Refundable Tickets

. If you cancel a non-refundable ticket, you will not receive a cash refund but may be eligible for a travel credit for future bookings.

. A cancellation fee may apply, depending on the route and fare type.

. The travel credit is usually valid for up to one year from the original booking date.

3. Refundable Tickets

. Refundable tickets allow full refunds to the original payment method if canceled before departure.

. No cancellation fees apply, making these tickets ideal for those who require flexibility in their travel plans.

4. Award Tickets (MileagePlus Redemption Tickets)

. Cancellation fees may apply depending on your MileagePlus status and how close to departure the cancellation occurs.

. The miles used for booking are typically refunded to your MileagePlus account, with any applicable fees deducted.

How to Cancel a United Airlines Flight

Canceling a United Airlines flight is straightforward. You can do it via:

United Airlines Website/App:

1. Log in to your United Airlines account.

2. Navigate to My Trips and select the flight you wish to cancel.

3. Follow the prompts to cancel and review any applicable fees or refunds.

Calling United Airlines Customer Service:

If you have issues canceling online, contacting United's customer service can help resolve concerns quickly.

Visiting the Airport Counter:

For last-minute cancellations, visiting a United Airlines ticket counter at the airport can be an alternative.

United Airlines Flight Canceled by the Airline

If your United Airlines flight is canceled by the airline due to operational issues, weather, or other unforeseen reasons, you are entitled to:

1. A full refund to your original payment method.

2. Rebooking on the next available United flight at no extra cost.

3. Compensation in certain cases, such as delays caused by the airline.

Final Thoughts

Understanding the cancellation policy on United Airlines ensures a smoother travel experience. Whether you have a non-refundable or refundable ticket, knowing your options can help you make informed decisions. If you frequently travel with United, consider booking refundable tickets or using MileagePlus rewards for added flexibility.

For more details or assistance with cancellations, visit the United Airlines official website or contact customer support directly.


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