What Does a Student Success Advisor Do? A Guide for International Students

When you embark on your academic journey—especially in a foreign country like Australia—it’s easy to feel overwhelmed. From course selection and cultural adjustments to academic challenges and career planning, there are many hurdles along the way. This is where a Student Success Advisor comes in. These professionals play a vital role in guiding students toward their academic and personal goals, helping them thrive in a new environment.

In this post, we’ll explain what a Student Success Advisor does, why they’re important for international students, and how they contribute to academic achievement and student wellbeing.

What Is a Student Success Advisor?

A Student Success Advisor is a professional staff member, usually employed by a university or education institution, whose role is to support students throughout their academic journey. They act as mentors, coaches, and problem-solvers, ensuring that students stay on track academically, socially, and emotionally.

These advisors are particularly helpful for international students who may be navigating a new country, a new education system, and unfamiliar social norms—all at once.

1. Academic Guidance and Course Planning

One of the most crucial functions of a Student Success Advisor is to help students understand their academic requirements. This includes:

Reviewing course selections and degree requirements

Advising on subject combinations and prerequisites

Offering strategies for study and time management

Connecting students with tutors or academic support services

Whether you're unsure about your major or facing difficulties with certain units, an advisor helps you make informed decisions that align with your goals.

2. Personal and Emotional Support

Studying in a new environment can bring emotional stress. Advisors are trained to identify signs of mental health challenges and can refer students to counselling or health services when needed. While they’re not psychologists, they’re often the first point of contact when a student is struggling with:

Homesickness

Anxiety or depression

Cultural adjustment issues

Academic burnout

Their support can make a big difference in a student’s overall well-being.

3. Career Development and Employability

Student Success Advisors often work closely with a university’s career centre to help students:

Understand potential career paths

Prepare for internships and placements

Improve resume and interview skills

Explore postgraduate study options

This is especially useful for international students looking to gain work experience in Australia or explore pathways to post-study work visas.

4. Navigating University Policies and Procedures

Understanding the policies, deadlines, and rules of a university can be confusing—especially if English is not your first language. Advisors can assist with:

Enrolment and registration issues

Understanding grading systems

Appeals and academic misconduct procedures

Deferrals, withdrawals, or changing courses

Having someone who can clearly explain these systems can prevent costly mistakes.

5. Referral to Additional Services

Sometimes students need help beyond what a Student Success Advisor can provide. In such cases, the advisor can refer them to:

Financial aid services

Legal and visa support

Health and disability services

Academic skills workshops

This network of support ensures students have access to all the resources available on campus.

Why Student Success Advisors Matter for International Students

International students often face a steep learning curve. They’re adjusting to academic expectations, a different teaching style, and life in a new culture. Student Success Advisors bridge this gap by offering personalised, empathetic support.

They not only help you adjust academically but also understand the local way of life, providing tips on things like managing finances, finding part-time jobs, or even where to get the best food from your home country.

Most importantly, they become a reliable, ongoing point of contact—a familiar face you can turn to throughout your studies.

How to Connect with a Student Success Advisor

Most Australian universities assign a Student Success Advisor automatically upon enrolment, or you may need to book appointments through your university’s student portal. Advisors are usually available via email, phone, or in-person meetings. It’s a good idea to contact them early—don’t wait until you’re in crisis.

If you’re not yet enrolled or are exploring university options, finding out whether an institution offers strong student support services (including success advisors) should be a key part of your research.

Final Thoughts

A Student Success Advisor does much more than offer academic advice—they’re a lifeline for international students adjusting to a new academic and cultural environment. From helping you choose the right subjects to supporting your personal wellbeing, their role is essential in shaping a successful university experience.

Whether you're planning to study in Australia or already here, having access to a Student Success Advisor can significantly impact your journey in a positive way.

And if you're unsure where to begin, platforms like EduCoven can help. EduCoven connects students with the right education agents and institutions, and can also help you find a university that offers excellent student support services—including access to dedicated Student Success Advisors. With the right guidance, your academic goals are within reach.