Enterprise social media AI for engagement and community management
Khoros is an enterprise-grade social media and community platform that centralizes publishing, engagement, analytics, and AI-assisted moderation for large brands. It best serves marketing, community, and CX teams at enterprises and midsize firms that need scalable moderation, advanced analytics, and platform integrations; pricing is custom/enterprise-first rather than low-cost self-service, so expect negotiated contracts rather than fixed monthly plans.
Khoros is a social media AI and community management platform that helps brands publish content, engage audiences, and manage large-scale customer conversations across social channels and owned communities. Its primary capability is unified social inboxing, AI-assisted moderation and analytics that surface trends and measure social ROI. Khoros differentiates with enterprise-grade security, native community hosting, and deep integrations to CRM and service platforms, serving large marketing, support, and community teams. Pricing is enterprise-focused and typically custom; there is no widely advertised low-cost self-serve plan.
Khoros is an enterprise social media, community and customer engagement platform formed from the 2019 combination of Spredfast and Lithium (the company continues the Lithium heritage); it positions itself as a single-pane solution for customer engagement across social channels and owned communities. Designed for mid-market and enterprise brands, Khoros emphasizes scalable moderation, compliance, and analytics for complex global teams. Its core value proposition is bringing conversation data and community content into one system so marketing, social, and customer care can coordinate workflows, track outcomes, and protect brand safety at scale.
Khoros includes several specific capabilities: a unified inbox (Khoros Care) that aggregates messages from Facebook, Twitter/X, Instagram, LinkedIn, TikTok (where supported), and community posts so agents can triage and respond. Khoros Communities provides hosted forum capabilities with moderation tools, reputation scoring and knowledge base integration to deflect support volume. Khoros Intelligence (analytics) offers configurable dashboards, trend detection, and social listening with historical metrics and exportable reports.
The platform also includes AI-assisted moderation and response suggestions-Khoros uses automation to route conversations, apply tags, suggest responses and surface escalation paths-to speed handling and maintain consistency across large teams. Pricing is not published as simple monthly tiers for most Khoros offerings; historically the company sells seat- and feature-based enterprise contracts. There is no widely publicized free tier for the full platform; Khoros typically offers customized quotes covering Care, Communities, and Analytics bundles and charges based on channels, volume (interactions/tickets), and seats.
Smaller organizations sometimes access limited packages or pilot programs, but standard licensing is custom-priced, with additional costs for implementation, integrations, support SLAs, and training. Expect multi‑year contracts or annual billing - enterprise procurement and negotiation are the normal path to purchase. Khoros is used by social media managers, community managers, and customer care teams within large brands to centralize workflows.
For example, a Director of Social Media using Khoros Care might reduce response SLA from 8 hours to 1 hour by routing and automating assignments. A Community Manager using Khoros Communities can decrease support ticket volume by surfacing community answers and rewarding contributors. The platform is often chosen over single-point tools when corporations need compliance, multi-region governance, and integrations to CRM or workforce management systems; it competes with Sprinklr for enterprise-scale social and customer engagement solutions.
Three capabilities that set Khoros apart from its nearest competitors.
Which tier and workflow actually fits depends on how you work. Here's the specific recommendation by role.
Khoros is useful when one person needs faster output without adding a complex workflow.
Khoros should be tested for collaboration, quality control, permissions and repeatable results.
Khoros is worth buying only if the pilot shows measurable time savings or quality gains.
Current tiers and what you get at each price point. Verified against the vendor's pricing page.
| Plan | Price | What you get | Best for |
|---|---|---|---|
| Pilot / Proof | Custom (one-time/short-term) | Limited features, short-term trial, usually restricted channels and seats | Enterprises piloting workflows before full deployment |
| Care + Essentials | Custom (annual) | Core unified inbox, automation, basic analytics, priced by interactions | Midmarket teams needing centralized social support |
| Communities + Care | Custom (annual) | Hosted community, reputation, moderation, integrations, seats-based | Brands running owned community and social care together |
| Enterprise Suite | Custom (enterprise) | Unlimited channels, advanced analytics, SLAs, dedicated support | Global enterprises with compliance and scale requirements |
Scenario: A small team uses Khoros on one repeated workflow for a month.
Khoros: Free | Freemium | Paid | Enterprise ·
Manual equivalent: Manual review and execution time varies by team ·
You save: Potential savings depend on adoption and review time
Caveat: ROI depends on adoption, usage limits, plan cost, output quality and whether the workflow repeats often.
The numbers that matter — context limits, quotas, and what the tool actually supports.
What you actually get — a representative prompt and response.
Choose Khoros over Sprinklr if you prioritize integrated hosted communities and unified social care workflows in one vendor.
Head-to-head comparisons between Khoros and top alternatives:
Real pain points users report — and how to work around each.