Conversational chatbots & agents for better customer support
LiveChat is a cloud-hosted chat and chatbot platform that centralizes live chat, AI-assisted responses, and self-service bots for sales and support teams; it fits small-to-mid businesses that need a reliable multichannel chat stack with clear per-agent pricing and scalable add-ons, and its pricing is subscription-based with no permanent free tier for production use.
LiveChat is a customer messaging platform in the Chatbots & Agents category that combines live chat, AI-assisted chatbots, and ticketing to help sales and support teams convert visitors and resolve issues. Its primary capability is real-time visitor tracking and chat routing with bot automation for FAQs and lead qualification. LiveChat's key differentiator is its mature ecosystem of integrations and per-agent pricing model used by ecommerce, SaaS, and agencies. It serves SMBs to enterprises wanting conversational support and lead capture. Pricing is tiered from entry-level plans to custom enterprise, with a 14-day trial and per-agent fees.
LiveChat is a commercial customer messaging platform founded in 2002 in WrocΕaw, Poland, and positioned as a combined live chat, chatbot and help desk product for businesses that need to convert website visitors and provide real-time support. The core value proposition is to centralize human and automated conversations across web, mobile, and messaging channels while providing visitor insights (pages viewed, geolocation, tags) to enable timely, contextual engagement. LiveChat emphasizes per-agent subscriptions and an app ecosystem (Marketplace) so teams can add CRM, ecommerce, analytics and ticketing integrations without custom development.
Key features include LiveChat Chat (the live operator console and web widget) which shows pre-chat forms, visitor details, and canned responses; Chatbots (based on LiveChat's own Automation and Answer Bot flows) that can run conversation scenarios, qualify leads, gather custom fields and escalate to human agents; and AI Assist which suggests responses and can be configured to use built-in models for reply drafting and summarization. The platform also includes Ticketing (converts missed chats to tickets), Reports & Analytics (real-time and historical metrics like response time, satisfaction, chat volume), and the Marketplace of integrations such as Shopify, Salesforce and Slack. The web widget supports customization, proactive messages and routing rules per department.
Pricing is subscription-based with a 14-day free trial but no unlimited free production tier. As of 2026 LiveChat lists tiers with per-agent monthly pricing: Starter/Starter-like entry plans (around β¬20-$20/agent/month when billed annually), Team/Business mid tiers (roughly β¬40-$50/agent/month) that unlock chatbots, reports and more concurrent chats, and Enterprise/Custom options with SSO, dedicated onboarding and SLA. Add-ons such as ChatBot or Omnichannel packs may increase cost.
Volume discounts and annual billing reduce per-agent price; exact currency pricing and bundles vary by region and are shown on LiveChat's pricing page. LiveChat is used by ecommerce merchants to convert visitors, SaaS support teams for live troubleshooting, and agencies managing multiple client inboxes. Example users: a Customer Support Manager using LiveChat to reduce average response time by routing and canned responses, and an Ecommerce Director using chatbots to boost conversion rates and recover abandoned carts.
Compared with pure chatbot platforms like Ada or Drift, LiveChat combines persistent human operator tools, an apps marketplace and per-agent billing, making it a better fit where live-human escalation is essential.
Three capabilities that set LiveChat apart from its nearest competitors.
Which tier and workflow actually fits depends on how you work. Here's the specific recommendation by role.
LiveChat is useful when one person needs faster output without adding a complex workflow.
LiveChat should be tested for collaboration, quality control, permissions and repeatable results.
LiveChat is worth buying only if the pilot shows measurable time savings or quality gains.
Current tiers and what you get at each price point. Verified against the vendor's pricing page.
| Plan | Price | What you get | Best for |
|---|---|---|---|
| Starter | $20/agent/month (billed annually) | Basic chat widget, 1-3 agent features, no advanced bots | Small teams needing live chat only |
| Team | $40/agent/month (billed annually) | Chatbots, reports, more concurrent chats, basic integrations | Growing support teams needing automation |
| Business | $50/agent/month (billed annually) | Advanced reporting, SLA options, priority support | Mid-market with analytics and SLAs |
| Enterprise | Custom | SSO, dedicated onboarding, custom SLA and integrations | Large organizations requiring compliance |
Scenario: A small team uses LiveChat on one repeated workflow for a month.
LiveChat: Free | Freemium | Paid | Enterprise Β·
Manual equivalent: Manual review and execution time varies by team Β·
You save: Potential savings depend on adoption and review time
Caveat: ROI depends on adoption, usage limits, plan cost, output quality and whether the workflow repeats often.
The numbers that matter β context limits, quotas, and what the tool actually supports.
What you actually get β a representative prompt and response.
Choose LiveChat over Intercom if you prioritize per-agent pricing, a mature integrations marketplace, and straightforward human handoff.
Real pain points users report β and how to work around each.