Conversational AI chatbots that drive customer engagement
LivePerson is an enterprise-focused conversational AI platform that delivers channel-agnostic chatbots, human-agent orchestration, and analytics for customer service and sales teams. It’s ideal for mid-market to enterprise companies looking to reduce contact center costs and automate high-volume conversations while retaining human handoff. Pricing is custom for most customers, with limited entry-level options and a focus on paid enterprise contracts.
LivePerson is a conversational AI platform for customer-facing chatbots and agent orchestration in the Chatbots & Agents category. It provides multichannel messaging, AI-powered intent classification and routing, and a LiveEngage console to manage automated and human conversations. The platform differentiates itself with enterprise-grade compliance, real-time analytics, and built-in handoff between bots and live agents. LivePerson is aimed at contact centers, retail, telco, and financial services teams seeking production-grade chatbots. Pricing is primarily custom/enterprise — small pilots may be available but most customers pay per-seat or per-conversation fees.
LivePerson is a conversational AI and messaging platform founded in 1995 that focuses on large-scale customer engagement through AI-powered chatbots and human agent orchestration. Positioned as an enterprise-grade solution, LivePerson’s LiveEngage product centralizes conversations across channels (web chat, SMS, WhatsApp, Facebook Messenger, Apple Business Chat) and provides compliance, role-based access, and SLA-driven routing. The company emphasizes reducing call center volume and increasing digital self-service rates by automating frequent customer intents while preserving human oversight and audit trails.
Core features include LivePerson’s AI conversational engine which performs intent classification, entity extraction, and dialog orchestration; the LiveEngage console for designing conversational flows, routing rules, and supervising live agent handoffs; and reporting/analytics that surface containment rates, conversation volumes, and agent performance. LivePerson also offers integrations with CRM and ticketing systems and supports scripted and AI-driven responses. The platform supports third-party LLMs and hybrid models via its Conversational Cloud and provides SDKs and APIs for embedding messaging on mobile apps and web. Additionally, the platform has built-in enterprise controls for data residency, privacy configurations, and audit logs required by regulated industries.
On pricing, LivePerson does not publish a simple, public per-seat plan for most of its enterprise offerings; instead, pricing is generally custom and based on channels, conversation volume, and feature set. The company historically sells packages that include LiveEngage licenses, AI and bot-builder access, integration services, and varying levels of support. There are limited self-service or pilot options for smaller customers and proof-of-concept projects, but substantial features—like advanced analytics, high-volume conversation SLAs, and enterprise integrations—typically require a custom contract. Some customers report per-conversation or per-seat billing combined with a monthly platform fee; exact costs therefore vary and are quoted individually by LivePerson sales.
LivePerson is used by enterprises to automate customer support, marketing conversations, and sales qualification workflows. For example, a Contact Center Manager uses LivePerson to reduce inbound call volume by automating routine billing and order-status requests, increasing containment rates. A Head of E‑commerce uses LivePerson to qualify leads and route high-value shoppers to agents, improving conversion rates. The platform is also commonly deployed by telecom and banking operations to handle secure customer authentication and transactional messaging. Compared with alternatives like Zendesk or Genesys, LivePerson emphasizes conversational AI and messaging-first architecture rather than traditional ticket-only workflows, making it a stronger choice where high-volume messaging automation is the priority.
Three capabilities that set LivePerson apart from its nearest competitors.
Current tiers and what you get at each price point. Verified against the vendor's pricing page.
| Plan | Price | What you get | Best for |
|---|---|---|---|
| Pilot / Proof of Concept | Custom (typically low fixed monthly) | Short-term PoC, limited channels, capped conversation volume | Small teams validating outcomes before enterprise purchase |
| Professional / Mid-Market | Custom | Includes LiveEngage, basic AI, limited integrations, per-conversation caps | Growing businesses needing production chat and basic analytics |
| Enterprise | Custom | Unlimited channels, advanced analytics, SLAs, dedicated support | Large contact centers with compliance and scale needs |
Choose LivePerson over Zendesk if you prioritize enterprise-grade, messaging-first conversational automation across WhatsApp and SMS channels.
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