AI chatbot for enterprise IT and HR automation
Moveworks is an enterprise conversational AI platform that automates IT and HR service requests through deep integrations with ServiceNow, Slack, and Microsoft Teams. It is best suited for mid-to-large organizations seeking to deflect routine tickets and speed resolution while accepting an enterprise-priced, custom-contract purchasing model. Moveworks emphasizes secure, identity-aware automation and tailored onboarding rather than a self-serve, low-cost plan.
Moveworks is an enterprise Chatbots & Agents platform that automates employee service requests across IT, HR, and facilities through natural-language conversations. Its primary capability is end-to-end ticket resolution—creating, updating, and closing ServiceNow incidents from Slack, Microsoft Teams, or email—reducing manual handoffs. Moveworks differentiates itself with identity-aware actions (SSO/Okta integration) and proprietary NLU trained on corporate ticket data. It targets IT service desks, HR operations, and workplace teams at mid-to-large enterprises. Pricing is not published; Moveworks sells custom enterprise contracts and does not offer a public free tier, so budget planning requires a sales conversation.
Moveworks is an enterprise-focused conversational AI vendor founded in 2016 that positions itself as a back-end automation layer for employee support. Designed for large organizations, its core value proposition is to reduce human ticket volume by automatically resolving common requests and by orchestrating changes through existing ITSM systems. The product emphasizes security, connecting to identity and entitlement systems so the bot can perform actions like password resets or access grants while respecting SSO and role-based controls. Moveworks primarily markets to IT, HR, and workplace experience teams and is sold as a subscription with professional services for deployment and configuration.
The platform’s feature set centers on automated ticket resolution, conversational routing, and knowledge retrieval. It provides bi-directional ServiceNow integration to create, update, and close incidents using API-driven workflows, and exposes those workflows in Slack, Microsoft Teams, and email channels. Its proprietary NLU is trained on each customer’s historical tickets and knowledge base to map free-text requests to intents and actions, with continuous learning from confirmed resolutions. An admin console delivers intent editing, workflow orchestration, and dashboards showing deflection and resolution metrics. Moveworks also integrates with identity providers (Okta/SAML), HR systems (Workday), and calendar systems (Google Workspace / Microsoft 365) so automated actions can check entitlements and schedule follow-ups safely.
Moveworks does not publish a self-serve free tier or public list prices. Pricing is sold via custom enterprise contracts, typically involving annual subscription fees plus implementation and onboarding services. Customers should budget for per-employee or per-seat licensing and an initial services engagement that configures connectors, trains NLU on historical tickets, and builds any bespoke workflows. There are add-on professional services for change management, knowledge engineering, and ongoing model tuning. Because pricing varies by customer size, integrations, and service level, procurement teams must engage Moveworks sales to receive a formal quote and statement of work.
Typical users include IT Service Desk Managers who want to automate routine password resets and software requests, and HR Operations leads who need conversational onboarding and benefits answers. For example, an IT Manager may deploy Moveworks to resolve 24/7 password resets through Slack, while a HR Ops Director uses it to answer benefits and onboarding queries during hiring surges. Workplace experience teams also use the platform to provision devices and manage room requests. For organizations evaluating alternatives, Moveworks is often compared with ServiceNow Virtual Agent, but it differentiates on deep automated remediation and identity-aware actions rather than only conversational ticket intake.
Three capabilities that set Moveworks apart from its nearest competitors.
Current tiers and what you get at each price point. Verified against the vendor's pricing page.
| Plan | Price | What you get | Best for |
|---|---|---|---|
| Core (custom) | Custom | Per-employee licensing, annual contract, base connector set included | Small enterprise pilots seeking core automation |
| Enterprise (custom) | Custom | Full platform, unlimited channels, premium SSO and onboarding services | Large organizations needing production automation |
| Implementation & Services | Custom | One-time SOW for onboarding, NLU training, workflow build | Teams requiring professional onboarding and tuning |
Choose Moveworks over ServiceNow Virtual Agent if you need identity-aware, automated ticket remediation tied to Okta and HR systems.
Head-to-head comparisons between Moveworks and top alternatives: