UneeQ

UneeQ is a New Zealand–origin digital-human company that offers cloud-based AI avatars designed for customer experience, marketing, and employee training. Founded to commercialize interactive, conversational digital humans, UneeQ positions itself as an enterprise platform rather than a consumer video generator. The product combines text and speech inputs with a real-time rendering engine to produce lip-synced, humanlike avatars that can be embedded on websites, used inside contact-center workflows, or deployed via SDKs. UneeQ emphasizes compliance and enterprise controls—such as session logging, identity safeguards, and deployment options—making it suitable for regulated industries.

The platform’s core features include a real-time WebRTC streaming engine for live avatar conversations and a JavaScript SDK for embedding into web and mobile apps. UneeQ supports text-to-speech with selectable voices and synchronized facial animation so spoken responses align with mouth and facial movement. The Conversational AI layer connects to chatbots or knowledge bases via APIs and supports webhooks and integrations to route intents to backend systems. A Studio or management console (accessed after demo or onboarding) allows teams to select avatar appearances, configure voice and language settings, and set conversation handoffs to human agents. UneeQ also provides analytics for session metrics and conversation transcripts to iterate on flows.

Pricing and access are handled primarily through demos and custom enterprise quotes rather than public fixed monthly plans. UneeQ typically offers a free live demo or proof-of-concept to qualified buyers; beyond that, production plans are quoted based on usage, concurrent sessions, channels, and integrations. Basic proof-of-value pilots are commonly available at no charge or on short-term trial terms. Production tiers unlock higher concurrent session counts, custom avatars, SSO and dedicated SLAs; enterprise contracts often include implementation, integration support, and service-level guarantees. Because pricing is custom, prospective customers should budget for enterprise-level investment rather than expecting low-cost subscription tiers.

UneeQ is used by businesses that need humanlike, on-brand conversational experiences. Customer experience directors use UneeQ to route frequently asked questions to an avatar and reduce live-agent load, while marketing managers deploy brand ambassadors to increase conversions and engagement on campaign landing pages. Two concrete examples: a Contact Center Manager using UneeQ to reduce average handling time by automating tier-1 queries, and a Head of Training using UneeQ to deliver standardized onboarding modules with an interactive trainer avatar. Compared with single-video tools like Synthesia, UneeQ is stronger for live, interactive conversations and contact-center integration rather than one-off marketing videos.