Emergency Water Leak? What Tenants Should Do Immediately

A water leak in your rented home can quickly turn into a disaster, causing property damage, damp, and even mould growth. If not addressed immediately, it can lead to expensive repairs and potential health risks. As a tenant, knowing the right steps to take can help minimize damage and ensure your landlord takes responsibility for fixing the issue.

At Housing Disrepair UK, we help tenants who suffer from landlord negligence. If your landlord refuses to fix persistent water leaks, you may be eligible for a compensation claim for housing disrepair.

Common Causes of Water Leaks in Rental Properties

Leaks can occur for many reasons, and it’s essential to identify the cause quickly. Some of the most common sources include:

✔ Burst Pipes – Often caused by freezing temperatures or corrosion.

 ✔ Leaking Roofs – Due to damaged tiles, blocked gutters, or poor maintenance.

 ✔ Faulty Plumbing – Leaking sinks, toilets, or broken seals on appliances.

 ✔ Damp and Condensation – Water buildup that can lead to mould.

 ✔ Leaky Boilers or Radiators – Worn-out valves or corroded pipes can cause leaks.

No matter the cause, a fast response is necessary to prevent extensive damage.

What to Do Immediately After Discovering a Water Leak

1. Turn Off the Water Supply

If the leak is from a pipe, toilet, or sink, locate the stopcock (usually under the sink or near the water meter) and turn it off to prevent further flooding.

2. Contain the Water

Use buckets, towels, or containers to collect dripping water and stop it from spreading. Move valuables away from the affected area.

3. Shut Off Electricity (If Necessary)

If water is leaking near electrical outlets, lights, or appliances, switch off the power supply to avoid electrocution.

4. Report the Leak to Your Landlord Immediately

Under UK law, landlords are responsible for maintaining the structure and plumbing of rental properties. Contact your landlord in writing (email or text) and keep a record of your complaint.

5. Take Photos and Videos for Evidence

Capture clear images of the leak, any property damage, and signs of damp or mould. This evidence can support your case if your landlord fails to act.

6. Contact Your Local Council (If Necessary)

If your landlord refuses to fix the issue, report them to your local council’s Environmental Health Department, which can take action to ensure repairs are made.

7. Seek Legal Help and Claim Compensation

If your landlord neglects their responsibility, you may be entitled to a compensation claim for housing disrepair. This can cover:

 ✔ Property damage (ruined carpets, furniture, or personal belongings).

 ✔ Health issues caused by damp and mould from persistent leaks.

 ✔ Emotional distress and inconvenience.

To check your eligibility, use our damp compensation calculator.

FAQs About Water Leaks in Rented Properties

1. Who is responsible for fixing a water leak in a rented home?

Your landlord is responsible for repairing leaks caused by structural problems or faulty plumbing. However, if the leak is due to tenant misuse (e.g., clogged drains), the tenant may be responsible.

2. How long does my landlord have to fix a water leak?

For severe leaks that cause flooding, landlords should take immediate action. For minor leaks, repairs should be done within a reasonable timeframe (usually within 14 days).

3. Can I claim compensation if my landlord ignores a water leak?

Yes, if the leak has led to property damage, health problems, or disruption to your daily life, you may be entitled to housing disrepair compensation.

4. What if my landlord refuses to fix the problem?

If your landlord ignores your complaints, report the issue to your local council or take legal action.