Injured While Travelling? Here’s How to Make a Public Transport Accident Claim | Claims24

Public transport is part of daily life for millions of us. Whether you're heading to work on the bus, commuting into town on a train, or catching the tram to meet friends, you trust the journey to be smooth, safe, and uneventful. But every now and then, something unexpected happens — a sudden jolt, a fall, a collision — and you’re left shaken, injured, and unsure what to do next.

If you’ve been hurt while travelling on public transport and it wasn’t your fault, you may be entitled to compensation. In this article, we’ll walk you through everything you need to know about making a public transport accident claim — and how Claims24 can help you get started.

What Is a Public Transport Accident Claim?

A public transport accident claim is a legal process where you seek compensation after being injured while using public transport — such as a bus, train, tram, ferry, or underground service. The injury might be physical, like a broken bone, or psychological, like anxiety or post-traumatic stress. Either way, if it was caused by someone else’s negligence, you may have a valid claim.

These accidents can happen quickly and often without warning. You could be standing on a bus when the driver brakes too hard. You might trip over damaged flooring in a train carriage. Or maybe the tram doors close too early and catch your arm. None of it is your fault — and all of it can have consequences that last long after the journey ends.

Common Types of Public Transport Accidents

Some of the most common incidents that lead to claims include:

• Slips and falls due to wet floors, worn-out steps, or loose carpeting
• Injuries from sudden stops or swerving when the driver has to brake unexpectedly
• Accidents during collisions involving buses or trains hitting other vehicles
• Trapped limbs in closing doors that fail to detect movement
• Being struck while boarding or exiting a vehicle
• Injuries at stations or terminals, such as broken escalators or uneven platforms

It’s easy to assume these things are part of “bad luck,” but the truth is — if the transport operator failed to maintain safety or the driver acted carelessly, you have every right to take action.

Who Is Responsible?

Responsibility usually lies with the company that runs the transport service. This could be a council-run bus operator, a national rail company, or a private transport provider. They have a legal duty to keep passengers safe — and when that duty is breached, they can be held accountable.

Sometimes, though, another party is involved. For example, if your bus was hit by a reckless driver in another vehicle, that driver might be liable instead. The key is figuring out who caused the accident, and that’s where having expert help from Claims24 can really take the pressure off.

They’ll investigate your case, look at the facts, and figure out where the responsibility lies — so you don’t have to.

What Can You Claim For?

When you make a public transport accident claim, you can usually claim for more than just your injury. Depending on your situation, you might be able to recover compensation for:

1. Medical expenses, including private treatment or physiotherapy
2. Time off work and loss of earnings
3. Travel costs to medical appointments
4. Ongoing pain or long-term disability
5. Psychological trauma, anxiety, or stress
6. Assistance or care you’ve needed during recovery

No two claims are the same. What you’re entitled to will depend on how the accident affected your life, both immediately and over time.

How Claims24 Can Help

Let’s be honest — most people don’t know where to start when it comes to making a claim. That’s totally normal. The process can seem complicated, especially when you’re trying to recover from an injury.

That’s why Claims24 was created: to make claiming easier, faster, and less stressful. Here’s what they offer:

• Free, no-obligation advice so you can find out where you stand
• No win, no fee service, so there’s no financial risk to you
• Support from start to finish, with friendly experts who explain everything in plain English
• Years of experience handling personal injury claims involving buses, trains, trams, and more

From filling in the paperwork to negotiating with insurance companies, they’ve got it covered — so you can focus on getting better.

What Should You Do After an Accident?

If you’re involved in a public transport accident, here’s what to do next:

• Report the incident to the driver or staff immediately. Make sure it’s officially logged.
• Take photos if possible — of the scene, any hazards, and your injuries.
• Get medical help, even if it feels like a minor knock. Some injuries get worse over time.
• Collect details — names of witnesses, the service number, date, time, etc.

Contact Claims24 as soon as you can to start your claim.

Time limits apply to personal injury claims (usually 3 years in the UK), so don’t wait too long.

Real People, Real Claims

It’s easy to feel like your injury isn’t “serious enough” to make a fuss about — but that’s not true. Many people suffer in silence because they don’t realise help is available. Claims24 has helped thousands of people who were injured on public transport — from minor falls to life-changing injuries.

They understand that it’s not just about the money — it’s about accountability, recovery, and peace of mind.

Final Thoughts

Accidents on public transport can happen in a second, but the effects can last weeks, months, or even years. If it wasn’t your fault, you deserve support — and possibly compensation — to help you recover.

Whether it was a simple fall on a crowded train or a more serious injury during a crash, don’t assume you have to deal with it on your own.

Let Claims24 help you make your public transport accident claim. They’ll handle the tough parts, so you don’t have to.