Top 3 Salesforce Viber Apps for Real-Time Messaging

The Salesforce messaging ecosystems have developed quickly as there has been an escalation in demand for multichannel and real-time customer interaction. Viber has gained its worth among the brands that consider markets in Europe, the Middle East, and Asia as opportunities to operate. The open rate and the ease of use have made the incorporation of Viber in Salesforce processes an important move in organizations that are customer-oriented.

A keyword such as Salesforce Viber integration does not merely imply the synchronization of two platforms. This is all about building the messaging channels in real-time using the regional languages, intricate user categories, and target objectives with the intent of remaining in conjunction with the Salesforce CRM knowledge.

This blog reveals the three most popular Viber apps designed to work in combination with Salesforce and the way they transform the messaging strategy away from standard communication techniques.

1. 360 SMS App: Messaging with Viber in Your CRM Processes

360 SMS App is still at the forefront in its multichannel messaging capabilities, that is directly embedded in Salesforce. Its Viber incorporation gives users the capability to relay real-time messages within the Salesforce data without having to access other platforms.

Key Highlights:

• Monocore multichannel message (SMS, WhatsApp, Viber, and others)
• In-time campaigning between SMS and Viber
• Viber message templates are Salesforce native workflows.
• Following up on message transmissions and responses in contact and lead records

The Difference: The actual power of the 360 SMS App lies in the capability to coordinate Viber messaging with the Salesforce automation reasoning-- which will guarantee that being followed up, responded to, or reminded is not only contextual but also being tracked and quick.

2. Infobip Salesforce Viber Connector

Infobip also presents a worldwide messaging platform, and its Salesforce Viber app embodies the same business-orientedness. It is a high-scale message delivery framework that is suitable to be use with marketing, support, and notification use cases in APAC and Eastern Europe.

Core Features:

• Viber business messaging custom message design
• Marketing cloud compatibility in Salesforce journey builder
• There will be a central analytics dashboard to track message actions.
• SMS or email fall over if Viber fails to deliver

The Reason to Trust It: Infobip is used by large companies due to its reliability and availability in terms of performance, and its Viber integration provides the consistency of the multichannel campaign design and reporting.

3. Viber Salesforce Integration provided by Kaleyra

Kaleyra specialized in compliant business messaging in the context and delivers high-performance tools in regulated industries. Its Salesforce compatibility enhances Viber to provide message safety in templates as per Salesforce operations.

Top Capabilities:

• Promotional and transactional template support
• Viber integration of Salesforce developers with APIs
• Consent management and message logs in Salesforce
• Temporal zone scheduling and dispatches

Best Use Case: Kaleyra Viber-Salesforce framework will be especially effective in these domains: banks, insurance, and logistics, where they must do regulated messaging on trusted, local channels such as Viber.

The Reason Businesses Are Focusing on Salesforce on Viber

Companies that decide to purchase Salesforce for Viber messaging are not just going with the fashion. Their outreach approaches are recalibrating according to regional practices on the popular messaging services. The reason why the approach is becoming popular is as follows:

• Viber dominates particular world markets of Eastern Europe, the Middle East, and Southeast Asia.
• It is possible to profile customers and deliver more tailored messages due to Native Salesforce integration.
• Platform-specific compliant and Multilingual support templates

CRM with full-cycle visibility enables response management and logs to be stored

High-End Functions the Business Will Require

Features are essential, but the true value is actually in:

• Out-of-the-box Salesforce integration without 3rd-party portals
• Message history synchronization in real time
• Multi-channel fallback in case of failure of delivery (Viber->SMS)
• Lead/conversion-related tracking of campaign attribution
• Regional-based granular opt-in and consent

Future of Viber Integration with Salesforce

Viber is not a message add-on anymore; it has turned into a default way of messaging in real-time across the globe. The users of Salesforce must be able to gauge the customer segment attitudes, where they keep in touch with each other and the response velocity they anticipate.

The platforms, such as 360 SMS App, Kaleyra, and Infobip, enable companies to be more flexible in structuring, sending, and operating Viber campaigns, which can be conducted without abandoning the CRM environment. To do so, the final step entails creating smart message journeys that provide compliance and scale clarity.

Select Viber Salesforce integration carefully - and make sure your solution is not only speedy, but also future-proof.