QB Error 6000 77: What is it and How to Fix it?

Regular accounting is among the most important factors that make a business venture successful, and to do it effectively, thousands of enterprises from all over the world are using QuickBooks Desktop. A product of the Intuit company, QuickBooks, has all the features necessary to manage bookkeeping and financing activities, like organizing income and expenses, tracking cash in and out, employee payroll, completing tax forms, generating financial reports, etc.

However, no matter how perfect QuickBooks Desktop is, it is just a computer application at the end of the day. There are countless errors and bugs that are bound to occur while using QuickBooks in day-to-day work. In this post, we are going to talk about QuickBooks error 6000 77 that arises when users try to open QuickBooks Desktop with the company file in multi-user mode. The error code pops up on the user’s computer screen with an error message, which says, “We’re sorry. QuickBooks encountered a problem.”

Looking for troubleshooting assistance to get over QuickBooks error 6000 77 immediately? If yes, feel free to reach our technical support team at the toll-free number 1.855.738.2784.

What are the reasons causing QuickBooks error code 6000 77?

There can be a number of reasons behind the occurrence of QuickBooks error code 6000 77; some of the most common are as follows:

1. There are some issues with the QuickBooks company file, like data corruption.
2. The ND and TLG configuration files, which let QuickBooks Desktop access the company file, are either damaged or corrupted.
3. QuickBooks Desktop is failing to locate the company file on the computer.
4. There is some damage done to the folder that contains the QuickBooks company files.

Also Recommended: How do I fix error code 1712 in QuickBooks?

What should you do to fix QuickBooks error 6000 77?

Solution 1: From QuickBooks Tool Hub, run the QuickBooks File Doctor Tool

1. On the computer, download the QuickBooks Tool Hub application of the most recent version (1.4.0.0).
2. Select the installation setup file named QuickBooksToolHub.exe and then follow the instructions you see on the screen.
3. To finish the QuickBooks Tool Hub installation, agree to the terms and conditions.
4. Double-click the QuickBooks Tool Hub’s icon to open the application.
5. Select the Company File Issues tab on the left panel of the window.
6. Select the Run QuickBooks File Doctor button.
7. To find the company file on the computer, select the Browse and search button.
8. Select the Check your file option (middle one) and then choose the Continue button.
9. When prompted, type in the admin password of QuickBooks and then choose the Next button.

Solution 2: Manually repair the ND and TLG configuration files

1. Press the Windows + E keys together on the keyboard to open File Explorer.
2. Open the company files folder by navigating to the following path: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.
3. In the folder, look for the .tlg file and right-click on it.
4. Select the Rename option and then add the text “.old” at the end of the filename.
5. Similarly, add the text “.old” at the end of the .nd file.

Solution 3: Manually open the company file in QuickBooks Desktop

1. Select the Windows Start menu, enter “QuickBooks” into the search bar.
2. Right-click the QuickBooks Desktop version year that you are using.
3. Select the Run as administrator option.
4. In QuickBooks Desktop, select the File menu at the top menu bar.
5. From the drop-down menu, select the Open or Restore Company option.
6. Select the Open a company file option and then choose the Next button.
7. From the left panel, select the Network option to find the company file on the computer.
   Note: Typically, the company file is stored in the Company Files folder, which can be opened by navigating to the following path: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.
8. After selecting the qbw file, select the Open button.

Solution 4: Create a new folder to store the QuickBooks company file

1. On the keyboard, press the Windows + E keys at the same time to open File Explorer.
2. Open the C: drive and right-click anywhere on the empty space.
3. Hover over the New option and select the Folder option from the side menu.
4. Give a name to the folder “QBTest.”
5. Open the Company Files folder and right-click on the QBW file.
6. Select the Paste option.
7. Open the QBTest folder and right-click anywhere on the empty space.
8. Select the Paste option.
9. Right-click on the QBTest folder and select the Properties option.
10. In the Security tab, select the Edit button.
11. From the list of services, select QBDataServiceUserXX (XX denotes the version year of QuickBooks Desktop).
12. Under the permissions section, checkmark the Full Control checkbox.
13. Select the Allow button.
14. At last, select the Apply button and then the OK button.

Conclusion

Even after following all the troubleshooting solutions mentioned above in the post, if you are unable to resolve QuickBooks error 6000 77, then there is a great possibility that the Windows Firewall is blocking QuickBooks from accessing the network. Our recommendation for you is to make firewall exceptions for QuickBooks programs and see whether this fixes the error or not. For additional troubleshooting assistance to resolve the company file error, you can speak to our QuickBooks support team at the toll-free number 1.855.738.2784.