Troubleshoot QB Error Code 9999: A Script Error Occurred

While accessing company files, online banking, payroll, and network connectivity, QuickBooks may face some errors. You may come across QuickBooks error code 9999 when you try to connect your bank account to the QuickBooks online program, which gets triggered due to network connectivity issues. This is a script error that prevents users from operating QuickBooks, and your QuickBooks stops working, slows down, or your system may start hanging. To operate QuickBooks smoothly, you must avoid such errors by updating your QuickBooks regularly. To know more about the error, its causes and solutions, you must read the entire blog carefully. The pop-up message appears on the screen as:

“Something isn't working

We can’t update your account. Please wait a few hours and try again (9999).”

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Circumstances Behind the QuickBooks Error Code 9999

1. Due to a poor internet connection, the link between the bank and QuickBooks is too slow. 
2. A firewall application or viruses obstructed the connection between the QuickBooks server and the bank’s website.
3. It occurred due to browser cache files.
4. Due to blockage of bank website by Windows firewall.
5. Issues from banks triggered the error.
6. Mistakenly, QuickBooks files were deleted.

Proven Solutions to Eliminate QuickBooks Error 9999

This blog provides detailed information about QuickBooks troubleshooting methods. Follow the below steps to do so:

Step 1: Picking a start date

1. Chart of Accounts must be selected under Setting.
2. You need to choose an account where you want to upload transactions and then click View Register.
3. Look for the oldest transaction and note the date.

Step 2: Getting transaction from the bank

1. To proceed, you must sign into your bank or credit card's website.
2. You have to Navigate through the bank’s instructions on how to download transaction CSV files to the account.
3. Your download date must be one day prior to the date of the oldest transaction.
4. Finally, you can download the transactions and save the file at an easily accessible location.

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Step 3: Reviewing the file format and size

1. All the zeroes from the files must be removed, and you can leave the cells blank.
2. Now, you need to fix any transactions that show numbers in the Description column.
3. Next, removing the word “amount” from the credit or debit column header is necessary. Their name should be “credit” or “Debit.”
4. All the dates must be in the same format. dd/mm/yyyy format is recommended.
5. Don’t forget to save the file as a Windows CSV file if you are a Mac user.
6. Some banks add the day of the week to the Date column.

Step 4: Manually uploading the transactions

1. You need to choose Bank transactions from the Transactions window.
2. Now, you must choose a blue tile for the account where you want to upload the transaction. 
3. Choose the Link account dropdown> Upload from file> Drag and drop or select files, then pick the file downloaded from the bank. Now, click Continue.
4. Next, you need to pick the account where you want to upload the transaction from the QuickBooks account dropdown and then choose Continue.
5. Navigate through the instructions displayed on the screen to coordinate with the columns on the file with the correct fields in QuickBooks. Then tap Continue.
6. Here, you have to choose the transaction that would be imported. Later, click Continue.
7. At last, tap Yes and then click Done.

Step 5: Categorizing the transactions is needed

Perform this task now, as you have all the transactions in QuickBooks.

Step 6: Transactions Reconciliation

Reconciliation of the transactions verifies the records of the transactions whether they were correct.

Keys Takeaway

In summary, the QuickBooks error code 9999 script error occurred due to a network connectivity issue and must be fixed instantly. All the determinants of this error have already been listed below, along with the solutions. If you have any problems, dial +1.833.802.0002.