QuickBooks is Unable to Send Your Email to Outlook: Try This

Written by James richard  »  Updated on: July 09th, 2024

QuickBooks is Unable to Send Your Email to Outlook: Try This

QuickBooks' extensive feature set has revolutionized small and medium-sized business accounting, leading to more efficient operations. However, this powerful tool is not immune to technical problems.

Users often encounter issues ranging from error codes to sudden program crashes. Recently, a significant problem has emerged when QuickBooks is unable to send your email to Outlook.

This error disrupts workflow, preventing users from communicating essential financial information. Resolving this issue is crucial for maintaining the efficiency and reliability of QuickBooks in business operations. Identifying and addressing the root cause is vital to restore seamless functionality and ensure smooth accounting processes.Troubleshooting Steps for Email Issues in QuickBooks

Go through the instructions mentioned below to fix the issues you encounter when sending an email to Outlook:

Why Can’t QuickBooks Send Emails to Outlook?

In this section, we've covered some reasons why QuickBooks can’t send emails to Outlook.

  1. Incorrect email preference settings can lead to errors that impact payroll information transmission and receipt. This results in qbmapi64 out of memory error disparities in payroll computations, impeding effective communication.
  2. Incorrect Internet Explorer settings can also trigger this QuickBooks error, as the software relies on the browser for certain functionalities, potentially leading to connectivity or security-related issues.

Troubleshooting Steps for Email Issues in QuickBooks

Go through the instructions mentioned below to fix the issues you encounter when sending an email to Outlook:

Step 1: Edit Your Admin Privileges

  • Close QuickBooks Desktop.
  • Open the Windows Start menu.
  • Search for QuickBooks and right-click the icon.
  • Choose Open file location.
  • Right-click QuickBooks.exe and select Properties.
  • Go to the Compatibility tab.
  • Uncheck Run this program as Administrator.
  • If it's grayed out, click Show Settings for All Users first.
  • Click Apply and then OK.
  • Open QuickBooks and test by sending an email or transaction.

Step 2: Edit Your Email Preferences In QuickBooks

  1. Click Edit, then Preferences in QuickBooks.
  2. Make sure Microsoft Outlook is open and signed in before using Microsoft Exchange Server with Microsoft Outlook.
  3. Go to the My Preferences tab after choosing Send Forms.
  4. Select Outlook as your email option and click OK.
  5. Send a test email from QuickBooks. If there's still an issue, proceed with the following steps:
    1. Again, click Edit, then Preferences.
    2. Go to the My Preferences tab after selecting Send Forms.
    3. Choose QuickBooks Email or Webmail, then click OK to turn this option off.
    4. Repeat the steps, return to the My Preferences tab, select Outlook, and click OK.
  6. Close QuickBooks and any other open programs.
  7. Restart your computer.

Step 3: Verify Your Email Preferences

  • Close QuickBooks.
  • Open Internet Explorer.
  • Click on Tools, then go to the Settings menu, and select Internet options.
  • Go to the Programs tab, then click Set Programs.
  • Choose Set your default programs.
  • Select your preferred email service.
  • Click Apply and then OK.
  • Close Internet Explorer.

Step 4: Repair Your MAPI32.dll

  • Restart your computer.
  • In Microsoft Word, start a new document.
  • Click on the File menu, and choose Send and Email as PDF Attachment.
  • Close all currently running programs.
  • Open the Windows Start menu.
  • Open File Explorer by typing its name into the search bar.
  • C:\Windows\System32 should appear in the File Explorer address bar.

When QuickBooks is unable to send your email to Outlook, common causes include incorrect email settings, damaged MAPI32.dll files, or outdated software. Solutions involve checking email preferences, repairing the MAPI32.dll file, and updating QuickBooks and Outlook to the latest versions.

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