Troubleshooting Manual For Fixing QuickBooks Crash Catcher Error

Users may encounter the QuickBooks crash catcher error when QuickBooks encounters any unexpected issue. This error particularly occurs on Macs while using QuickBooks. It usually shows this error message: “An error has occurred, and QuickBooks must quit.”

Using an outdated QuickBooks version, data corruption, conflicts between QuickBooks and other installed software and user permission errors causes this crash catcher error. Let's discuss this issue in detail.

Reasons For QB Crash Catcher Error

We have explained important reasons that can prevent QuickBooks access due to crash catcher errors.

• If you are working with an old QB version, this error may appear.
• When there are conflicts between QuickBooks and any installed program on your system, this error might show up and ruin your workflow.
• Permission issues and data corruption can also trigger this error.

Solutions For QB Crash Catcher Error

QuickBooks desktop keeps crashing due to crash catcher error, therefore resolving is vital for the smooth functioning of QuickBooks. Below solutions can help you fix this problem.

Solution 1: Use Verify and Rebuild utility

Utilize the Verify utility to detect damaged data and then fix that by using the rebuild data utility.

• Go to the File menu.
• Then, select Utilities.
• Select Verify Data.
• If a problem is detected, follow the steps:
• Go to the File menu.
• Then, select Utilities.
• Select Rebuild Data.
• Run Verify Data again.
• If the issue is found again, restore a backup.

Recommended to read: How to resolve Payroll Error Ps036 in QuickBooks

Solution 2: Run Your Computer in Safe Boot Mode

This process helps determine if there’s a conflict between QuickBooks and another program on your computer.

• Shut down your computer.
• Press the Power button.
• Press and hold the Shift key.
• You should hold the Shift key until you see your Desktop.
• Open QuickBooks.
• Try performing the same task that triggered the Crash Catcher error.
  Note: If the issue doesn’t occur in Safe Boot mode, it likely means there’s a conflict with another program on your computer.
• Restart your computer normally without pressing any keys to exit Safe Boot mode.
• If the problem continues in normal mode, contact an IT professional for further assistance.

Solution 3: Add a New macOS User

To check if user permissions are causing the error, create a new user account:

• Open the Apple menu.
• Select System Settings.
• Click on the Users & Groups icon.
• Click the + button to add a new user with Administrator privileges.
• Sign in with the new user account.
• Open QuickBooks and attempt to reproduce the issue.

Solution 4: Update QuickBooks for Mac

To update QuickBooks directly from within the application:

• Click on the QuickBooks dropdown menu.
• Choose Check for QuickBooks Updates.
• You will see available updates.
• Select Install Update.
• When you get the prompt, click Install and Relaunch.
• Relaunch QuickBooks.
• Once the update finishes, QuickBooks for Mac will automatically open.

Conclusion

The QuickBooks crash catcher error can be easily fixed by following the above solutions. For more advanced solutions, you can reach out to QB experts.

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