QuickBooks Error 15270: Best Practices for Troubleshooting

Written by Steeve smith  »  Updated on: May 31st, 2024

QuickBooks Error 15270: Best Practices for Troubleshooting

QuickBooks is a powerful tool for managing business finances, but like any software, it can run into issues that disrupt its smooth operation. One common error that users may face is QuickBooks Error 15270. This error typically occurs during payroll updates and can be quite frustrating. Fortunately, with a systematic approach, even beginners can troubleshoot and fix this error. This guide will provide you with the necessary steps to resolve QuickBooks Error 15270.

What is QuickBooks Error 15270?

QuickBooks Error 15270 usually occurs when the payroll update process is incomplete. The error message often reads: "Error 15270: The (payroll) update did not complete successfully. The update is missing a file." The main causes of this error include:

Incomplete or Corrupt Download: The payroll update file may not have downloaded completely or could be corrupt.

Internet Connection Issues: A slow or unstable internet connection can interfere with the download process.

User Account Control (UAC) Settings: UAC settings might block the update from completing.

Outdated QuickBooks Software: Using an outdated version of QuickBooks can lead to compatibility issues with new updates.

Step-by-Step Troubleshooting Guide for QuickBooks Error 15270

Step 1: Check Your Internet Connection

A stable and fast internet connection is crucial for downloading updates.

Ensure Connectivity: Verify that your computer is connected to the internet.

Run a Speed Test: Use an online tool to check your internet speed.

Restart Router: If the connection is slow or unstable, try restarting your router.

Step 2: Update QuickBooks to the Latest Version

Using the latest version of QuickBooks ensures compatibility with the newest payroll updates.

Open QuickBooks: Launch the QuickBooks Desktop application.

Navigate to Update Options: Go to Help > Update QuickBooks Desktop.

Download Updates: Click on Update Now and follow the prompts to install any available updates.

Restart QuickBooks: After the update, restart the application.

Step 3: Adjust User Account Control (UAC) Settings

UAC settings might block the installation of updates. Adjusting these settings can help.

Open Control Panel: Access the Control Panel on your computer.

Go to User Accounts: Select User Accounts > Change User Account Control settings.

Set to Never Notify: Move the slider to Never Notify and click OK.

Restart Your Computer: Restart your computer to apply the changes.

Step 4: Re-download the Payroll Update

If the initial download was incomplete or corrupt, re-downloading the update might fix the issue.

Open QuickBooks: Launch the QuickBooks Desktop application.

Access Payroll Updates: Go to Employees > Get Payroll Updates.

Select Full Update: Choose Download Entire Update and click on Update.

Step 5: Verify the Payroll Service Key

Ensure that your payroll service key is correct and active.

Open QuickBooks: Launch QuickBooks Desktop.

Manage Service Key: Go to Employees > My Payroll Service > Manage Service Key.

Verify Key: Check that the service key is correct and active. If not, update the key.

Step 6: Configure Internet Explorer Settings

QuickBooks relies on Internet Explorer for certain functions, so incorrect settings can cause update issues.

Launch Internet Explorer: Open Internet Explorer.

Open Internet Options: Go to Tools > Internet Options.

Check SSL Settings: Under the Advanced tab, make sure SSL 2.0 and SSL 3.0 are checked.

Clear Cache: In the General tab, click Delete under Browsing History to clear the cache and cookies.

Step 7: Run QuickBooks as Administrator

Running QuickBooks with administrative privileges can help bypass certain restrictions.

Right-Click the QuickBooks Icon: Right-click on the QuickBooks icon on your desktop.

Select Run as Administrator: Choose Run as Administrator from the context menu.

Attempt the Update Again: Try updating the payroll again.

 Accounting & Bookkeeping Services For Your Business can also help manage and prevent such errors by maintaining your financial records accurately and efficiently.


QuickBooks Error 15270 can be a significant hurdle, particularly when it disrupts payroll updates. However, by following these detailed steps—checking your internet connection, updating QuickBooks, adjusting UAC settings, re-downloading updates, verifying your payroll service key, configuring Internet Explorer settings, and running QuickBooks as an administrator—you can effectively troubleshoot and resolve this error. Regular maintenance, timely updates, and proper system configurations are key to preventing such issues in the future.

Read more - QuickBooks Error - QuickBooks Error Codes List And Its Easy Solution To Fix Guide

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